Troubleshooting chart
Many potential problems can be resolved by the owner without calling a service technician.
If something is wrong with this product, check the following before calling your authorised SHARP dealer or service centre.
■Tuner
Symptom | Possible cause and solutions |
●The radio makes ● Is the unit placed near the TV or computer?
unusual noises | ● Is the FM aerial placed properly? Move the aerial |
continuously. | away from the AC power lead if it is located |
| nearby. |
■ USB
Symptom | Possible cause |
● Device cannot be | ● Is there any MP3/WMA file available? |
detected. | ● Is the device properly connected? |
| ● Is it an MTP device? |
| ● Does the device contain AAC file only? |
● Playback does not | ● Is it a false MP3 file? |
start. |
|
● Wrong time | ● Is Variable Bitrate file being played back? |
display. | ● Is the File Name written in Chinese or Japanese |
● Wrong file name | characters? |
display. |
|
■iPod, iPhone or iPad
Symptom | Possible cause and solutions |
● No sound is | ● The iPod, iPhone or iPad is not playing. |
produced. | ● The iPod, iPhone or iPad is not properly |
● No image appears | connected to the unit. |
on the TV/monitor. | ● Is the AC power lead of the unit plugged in? |
| ● The video cable is not properly connected. |
| ● The TV/monitor’s input selection is not properly |
| set. |
| ● The iPod TV out feature has not been set to |
| output video. |
| ● USB terminal do not support video. |
● iPod, iPhone | ● The iPod, iPhone or iPad is not making full |
or iPad will not | contact with the connector. |
charge. | ● Using iPod (3rd generation). |
| ● The iPod or iPhone is not supported. Refer to |
| page 34 for compatible models. |
● “This accessory is | ● The iPhone battery is low. Please charge the |
not made to work | iPhone. |
with iPhone” or | ● iPhone is not properly docked. |
“This accessory is |
|
not supported by |
|
iPhone” appears |
|
on iPhone screen. |
|
■ Power
Problem | Possible causes and solutions |
|
|
The power cannot be | ● Is the power cord firmly plugged into the AC |
turned on. | socket? (Page 9) |
●Perform a reset. (Page 42)
■Basic Operation
Problem | Possible causes and solutions |
|
|
The remote control | ● Use the remote control within its operating |
does not work. | range. (Page 12) |
| ● Replace the batteries. (Page 12) |
Cannot operate the | ● Are you operating the Unit within the specified |
Unit. | operating temperature range? (Page 3) |
■ Playback
Problem | Possible causes and solutions |
|
|
The Unit cannot play | ● Take out the disc and clean it. (Page 6) |
a disc. | ● Make sure that the disc is loaded properly |
| (aligned in disc tray and |
| ● Make sure that region code on the disc matches |
| that of this Unit. (Page 3) |
| ● Allow any condensation in or near the Unit to dry. |
| (Page 6) |
| ● Check that the disc is recorded in the compatible |
| TV system (PAL or NTSC). |
| ● The Unit cannot play back video which was not |
| recorded normally. (Page 3) |
| ● Proper playback may be impossible due to |
| the state of the disc recording, a scratched, |
| warped or dirty disc, the state of the |
| compatibility issues between this Unit and the |
| disc being used. (Pages |
| ● When the recorded time of a disc is unusually |
| short, playback may not be possible. |
| ● |
| BDMV/BDAV cannot be played back. (Page 3) |
The disc is | ● Make sure that the disc is loaded properly |
automatically ejected | (aligned in disc tray and |
after closing the disc | ● Take out the disc and clean it. (Page 6) |
tray. | ● Make sure that the disc is playable. (Page 3) |
Video stops. | ● Has the Unit been subjected to shock or impact? |
| Are you using it in an unstable location? The Unit |
| will stop if it senses shock or vibration. |
The Unit makes a | ● The unit may sometimes make a snapping |
snapping sound when | sound when starting playback if it has not |
starting playback or | been operated in a while. These sounds are not |
loading a disc. | malfunctions of the unit but are normal operating |
| conditions. |
■ Picture
Problem | Possible causes and solutions |
No picture. | ● Make sure that the cable is connected correctly. |
| (Page 11) |
| ● Make sure that the connected TV or the AV |
| receiver is set to the correct input. (Page 9) |
| ● Take out the disc and clean it. (Page 6) |
| ● Make sure that region code on the disc matches |
| that of this Unit. (Page 3) |
| ● There is no picture from the HDMI output. |
| – Are the settings performed correctly? Please |
| check the settings. (Page 28) |
Screen freezes and | ● Turn off the power and turn on the power again. |
operation buttons do | ● If the power is not turned off, perform a reset. |
not work. | (Page 42) |
| ● Is the disc damaged or dirty? Check the |
| condition of the disc. (Page 6) |
Square noise (mosaic) | ● Blocks in images may be visible in scenes with |
appears on the | rapid movement due to the characteristics of |
screen. | digital image compression technology. |
Audio is not output, or | ● The audio may not be output or the images may |
images are not played | not be played back properly for some discs in |
back properly. | which |
| (Page 3) |
3D images cannot be | ● Is an HDMI cable used? |
output to a TV. | ● Are a 3D compatible TV and 3D glasses used? |
| ● Is a proper connection made between the HDMI |
| OUT terminal of the unit and the HDMI input |
| terminal of the 3D compatible TV? (Page 9) |
| ● Are all devices (amplifier, AV receiver, etc.) |
| between the TV and the unit connected by HDMI |
| and 3D compatible? (Pages |
| ● Is the 3D setting on this unit correct? (Pages 10, 16) |
| ● Is the 3D setting on the TV correct? |
| ● Is a 3D compatible BD disc being played back? |
Noise appears on the | ● When you watch TV broadcasts with the power |
screen. | of this unit turned on, noise may appear on the |
| TV screen. In such cases, turn off the power to |
| this unit or keep this unit away from the TV. |