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Siemens 500 service manual Troubleshooting, Reboot

Models: 500

1 120

Page 106

Troubleshooting

Reboot

8-2	P31003-E8400-A100-3-7620
	Service Manual

Page 106

Image 106

Siemens 500 service manual Troubleshooting, Reboot

Contents

Key Modules, Adapters, Accessories Service Providers P31003-E8400-A100-3-7620optiPoint System-Specific Telephones 1PP31003-E8400-A100-3-7620 1 General Service Information Contents3 Startup 8 Troubleshooting 9 Ordering InformationP31003-E8400-A100-3-7620 P31003-E8400-A100-3-7620 Figures P31003-E8400-A100-3-7620 Tables P31003-E8400-A100-3-7620 1.2 Safety Information 1 General Service Information1.1 Service Concept General Service Information4 Electrostatically sensitive devices Using Personal Data 1.3 Safety SymbolsGeneral Service Information Helpful suggestionsGuidelines for Using Data General Service InformationConscious action helps maintain data protection and data security General Service Information Safety SymbolsoptiPoint 500 telephones 2 Product DescriptionProduct Description economyAdditional Features when Connecting optiPoint 500 to HiPath 2.1 optiPoint 500 Features at Hicom/HiPathFeatures when Connecting to Hicom and HiPath Product DescriptionProduct Description 2.2 Configuration NotesModules Add-On Components and Adapters Controls 2.3 Telephones 2.3.1 optiPoint 500 entryProduct Description ConnectivityControls 2.3.2 optiPoint 500 economyProduct Description ConnectivityControls 2.3.3 optiPoint 500 basicProduct Description ConnectivityProduct Description 2.3.4 optiPoint 500 standardSpecial Features ControlsProduct Description 2.3.5 optiPoint 500 advanceSpecial Features ControlsConfiguration Notes 2.4 Module OptionsProduct Description Product Description 2.4.1 optiPoint 500 key module2-10 Product Description 2.4.2 Busy Lamp Field BLF2.4.2.1 Power Supply 2-11Product Description Module Options Figure 2-6 Power supply to BLF2-12 2.4.2.2 Connection to the Terminal Product Description2-13 Interface Description MW8/8 RJ45 Product Description2-14 I2C Bus Memory Cards 2.4.3 optiPoint 500 signature module HiPath 4000 onlyProduct Description 2-15Desk Microphone 2.5 Accessories 2.5.1 External Speaker/Desk MicrophoneProduct Description optiset E External SpeakerProduct Description 2.5.2 optiPoint HeadsetsConnecting the Headset to an 121TR9-5 Interface HeadsetProduct Description 2.5.3 Local Power Supply UnitPrimary/Client Configuration see Section 5.5 on page Name2.5.6 Wall Mounting 2.5.4 Accessory Pack2.5.5 Online Key Labeling Tool Product DescriptionProduct Description 2.6 Technical Data 2.6.1 Asset ID2.6.2 Environmental Conditions Ambient temperature2.6.5 USB 1.1 Interface 2.6.3 Ranges2.6.4 UP0/E Interface Product DescriptionProduct Description Technical Data2-22 3.1 Unpacking the Box 3.2 Setting Up the Telephone3 Startup 3.3 Keypad and Control PanelStartup 3.4 Date and Time IndicatorDate and Time Indicator Keypad PollingStartup 3.5 Ports on the Underside of the TelephonePorts on the Underside of the Telephone Startup 3.6 Telephone TestsAccessing the Telephone Test CodeHiPath 4000/Hicom 300H StartupTest Function Not Working optiPoint 500 telephoneStartup Because the optiPoint 500 advance has more function keys 4 + 15 than all optiset E tele- phones max. 4 + 8, the system generates an optiset E advance plus/comfort with optiset E key module for the optiPoint 500 advance. This combination is also recognized by HiPath 3000 Manager E/Hicom Assistant E OfficeFigure 3-3 optiPoint 500 entry, economy block diagram 3.7 Block DiagramsStartup Figure 3-4 optiPoint 500 basic, standard and advance block diagram StartupHicom 4 Private Network Termination UnitsHiPath Private Network Termination Units4.3 PNT Q Private Network Termination 4.1 PNT Private Network Termination4.2 PNT E Private Network Termination 4.4 Distance Adapter UCON S and M at Hicom 300/300 E and HiPathOption Adapters and Ports 5 Option Adapters and PortsComparison of optiset E Adapters and optiPoint Option Adapters Option Adapters and Ports Configuration Notes Option Adapters and Ports 5.1 Adapter SlotsAdapter Slots You can connect the following to this adapter 5.2 optiPoint 500 acoustic adapterOption Adapters and Ports It is intended for use with the following systemsFloating contact MW6/6 Headset MW8/8 Option Adapters and PortsY cable MW8/8 RJ45Pin assignment Headset MW 8/8 5.2.1 Electrical Requirements of the HeadsetOption Adapters and Ports optiPoint 500 acoustic adapter Pin assignment Floating contact MW6/6Option Adapters and Ports 5.2.2 Floating ContactsContact Load optiPoint 500 Analog Adapters 5.3 optiPoint 500 Analog AdaptersOption Adapters and Ports RJ11Standard analog interface for analog telephones cordless telephones Option Adapters and PortsAnalog Interface The adapter does not support the following functionsRJ45 5.4 optiPoint 500 ISDN AdapterOption Adapters and Ports FunctionsRJ11 5.5 optiPoint 500 Phone Adapter Host/ClientOption Adapters and Ports Functional DescriptionInterfaces 5.6 optiPoint 500 recorder adapterOption Adapters and Ports Interface DescriptionElectrical Requirements Option Adapters and Ports optiPoint 500 recorder adapterRecorder port MW 6/4 5-13Client Option Adapters and PortsConnection Example Host5-15 5.7 Port OverviewOption Adapters and Ports PhoneAkustik Option Adapters and Ports5-16 Signature6.1 CallBridge TU 6 CallBridgeCallBridge 6.2 CallBridge for Data CallBridgeIP Adapter Administration 7 IP AdapterIP Adapter optiPoint 7.1 optiPoint IPadapter InstallationoptiPoint IPadapter7.2 Connection to the Terminal IP AdapterHicom 7.3 Connection to the SystemIP Adapter optiPointIP Adapter 7.4 Administration Via the Web BrowserAdministration Via the Web Browser Structural overviewIP Adapter Fault signalingError example if the connection to the LAN is cleared downoptiPoint IPadapter Tel IP AdapterThe optiPoint IPadapter web server allows the administrator to Leads to Administration pageoptiPoint IPadapter administrator login via Administrator Login if necessaryGeneral information AdministrationIP Adapter MAC addressIP Adapter BIOS contains the initialization software and factory test7-10 8. Click “IP address and routing” and enter the following addresses IP Adapter7-11 If more than 24 characters are input, the following message appears IP Adapter7-12 IP Adapter ResetReturn to Administrator settings 7-13y Download configuration y Download application y Upload history DefaultOptions are y No transfer y Upload configuration IP AdapterFault description DefaultCause of fault IP AdapterLoad download from fileserver application The submitted data contained an error Invalid new passwordIP Adapter 7-16IP Adapter Load download from fileserver configurationSave upload to fileserver configuration 7-17History file Save upload to fileserver configurationIP Adapter 7-187-19 Return to AdministrationIP Adapter Restart terminal7-20 DiagnosticsIP Adapter Invoke testsReset Change administrator passwordCurrent admin password New password Confirm new password IP AdapterIP Adapter 7.5 Administration via optiPointFault signaling 7-22Ping to Gateway failed Ping to Partner failedIP Adapter Figure 7-6 Error codes for configuration settings7-24 IP Adapter To perform administration via the telephone, proceed as follows7-25 Password PasswordPassword Abort? Password7-27 TC Login password?IP Adapter DHCP?IP Adapter enable?disable? Example “DHCP Input”Page Operation mode IP AdapterExample Mode Input phone-side?IP Adapter 7.6 Configuration ExamplesConfiguring the IPadapter at Hicom 7-31IP Adapter HG 1500 cannot be configured via the WEB interfaceFigure 7-7 WEB access to the IPadapter optiPoint sideFigure 7-8 WEB page administration 3. Click Administration. The administrator password must be enteredThe IP address, default gateway, etc. are set here IP Adapter4. Enter the following addresses IP Adapter7-34 IP Adapter Configuration in HG 1500 and OfficeSettings in Assistant Office 7-35IP Adapter Configuring the IPadapter at Hicom7-36 Figure 7-12 WEB page administration 3. Click Administration. The administrator password must be enteredThe IP address, default gateway, etc. are set here IP Adapter4. Enter the following addresses IP address, subnet mask, IP partner address and default gatewayIP Adapter Partner IP address the IPadapter IP ad- dress in this case phone-sideoptiset E Configuring the optiPoint IPadapter on the optiset EIP Adapter 7-39IP Adapter Configuration Examples7-40 8.1 Test Loops 3 and 8 Troubleshooting8.2 Reboot TroubleshootingTroubleshooting RebootOrdering Information 9 Ordering Information9.1 Products and Spare Parts NameColor Ordering InformationName Part NumberName 9.1.2 Accessories, Spare Parts, MiscellaneousOrdering Information ColorOrdering Information Accessory pack for general optiPoint Accessory pack for advanceAccessory pack for BLF Ordering InformationName 9.2 DocumentationOrdering Information Reference numberProduct 9.3 Order AddressesOrdering Information Company AddressProduct 9.4 After-Sales Service and RepairOrdering Information Company AddressIntranet Addresses 9.5 Intranet AddressesOrdering Information SubjectIntranet Addresses Ordering Information9-10 Abbreviation AbbreviationsDefinition Abbreviation DefinitionIndex