Uniform Call Distribution UCD | Siemens HiPath 3000 HiPath 5000 RSM

Using Team Functions

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Uniform Call Distribution (UCD)

If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Lift the handset.

Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:"). Contact the service personnel to find out what it is.

Logging on and off during your shift:

Lift the handset.

Enter the code for "Not available" or "Available".

Requesting and activating a work time:

If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un- til you log back on.

You have or had an UCD connection.

Enter the code for "on" or "off".

Turning the night service on and off for UCD:

Lift the handset.

Enter the code for "on" or "off".

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Siemens HiPath 3000 HiPath 5000 RSM Uniform Call Distribution UCD, Qhdeor rhde ow Rhdfor qhdf, Qhdgor rhdg Qhdhor rhdh

Contents

HiPath 3000 HiPath 5000 RSM Before You Begin Important NotesMarks Contents Appointments Function Using Other Functions/Services Using Team FunctionsTesting the Telephone Index Basic operating instructions OptiPoint 500 entry control panel How to Use these Operating Instructions Accessing Functions With CodesWith Function Keys Qmk rmk Making Calls Basic Functions Making and Answering CallsOpen Listening in the Room During a Call Answering a Call Dialing Numbers/Making Calls Ending the callAnswering a Call With the Handset On-Hook Dialing Redialing a Number Turning the Microphone On and OffCalling a Second Party Consultation Hold Turning off the mute Switching to the Party on Hold Toggle Using Variable Call ForwardingCall Forwarding Transferring a Call Rew Qjh eor f or g Rjh Deactivating call forwarding Using Callback Storing a CallbackAnswering a Callback Deleting All Stored Callbacks Telephone Settings Adjusting the Ring VolumeAdjusting the Ring Tone Adjusting the Receiving Volume During a Call Using the Speakerphone Making Calls Convenience FunctionsMaking Calls Rejecting Calls Qje ow Speaking to visitors via the entrance telephoneOpening the door with a code at the door Speed-Dial Qlm o owRlm ow Qk o Using Mailboxes Talking to Your Colleague With a Speaker CallQmf ow Rjlg or Qld ow Automatic Connection Setup Hotline When the reserved trunk becomes freeReserve Trunk Assigning a Station Number Not for U.S Associated Dialing/Dialing Aid Qjk ow Using Call Waiting During a CallAccepting a Waiting Call Camp-On Qii Preventing and Allowing Call Waiting Auto- matic Camp-On Turning the Call Waiting Tone On and OffParking a Call Rhmd or qhmd w Qlkor rlkw Picking up Retrieving a Held Call Conducting a ConferenceRij Qjg Adding Up to Five to the Conference Initiator Only Leaving a Conference Qhme QigEnding a Conference Initiator Only After a Speaker Call Announcement in a Group Trunk FlashQie o If You Cannot Reach a Destination Call Waiting Camp-OnBusy Override Joining a Call in Progress Qjfw Using Night Answer Qhh Rhhw Using Timed Reminders Appointments FunctionSaving Appointments Qhj o Displaying and Assigning Call Charges Dialing with Call Charge AssignmentQjd o Private Sphere/Security Turning Do Not Disturb On and OffCaller ID Suppression Qmkor rmkw Qljor rljw Silent Monitor Monitoring a RoomQmhh o Qllw Locking the Telephone to Prevent Unauthorized Use Qlh Qjj or rjj owTo lock and unlock the telephone Locking Another Telephone to Prevent Unauthorized Use Saving Your PINQmhg o Qmg o Using Other Functions/Services Sending a MessageDeleting Sent Messages Qjl o Rjlew Using Another Telephone Like Your Own Answering MessagesQidl o Change call number relocate Qmhem Rmhem Rdw Using System Functions from the Outside Activating Functions for Another TelephoneQlg o Step by Step Telephone Data Service Qhf Controlling Relays Radio Paging Not for U.SSimple Paging Equipment Qmdor rmd Enhanced Paging Equipment Hipath 3700/ 3750 Only Qim o Qhi ow Rhi oAnswering the page from the nearest telephone Using Team Functions Turning Group Call On and OffRlior qliw Rlior qli rw You belong to a hunt group or a group call Accepting a Call for Another Member of Your Team Activating and Deactivating a Ringing GroupQik Qle ow Rlew Saving telephones for the ringing group Uniform Call Distribution UCD Qhdeor rhde ow Rhdfor qhdfQhdgor rhdg Qhdhor rhdh Forwarding Calls on Lines QideRide Testing the Telephone Testing the Telephone FunctionsQidf Ridf Qmhd Special Functions in the LAN PC Network Leaving a Hunt Group/Group CallQhk Rlior qliw You belong to multiple groups of another HiPath Transferring Call Forwarding QhkRew Qhk Qhh Rhhw Qle Rlew Saving the telephones for the ringing group Qhk Qmdor rmd Opening the Door Qhk o Qje Documentation Fixing Problems Telephone MaintenanceTroubleshooting Index Call Multiple subscriber number MSN Preventing and allowing automatic camp UCD Overview of Functions and Codes Alphabetical Nrew NrjhewoMSN wNrjhfwoMSN w NrjhgwoMSN w Qmd e ...h w Rmd e ...h wQjeo Int Rlmo Int. w NqhioInt. w NqimoIntNrhioInt Qij QjloInt. d...m w WrjlgQldoInt. w Qljw NqhdeoCode w NrhdewNrhdfw Nqhdfw Service FCC and Industry Canada ComplianceFCC Certification and Requirements FCC Rules, Part FCC and Industry Canada Compliance Equipment Attachment Limitations Ringer Equivalence Number RENEquipment Attachment Limitations Ref. No. A31003-H1012-C120-5-7619