25.4.01 u35err.fm U35 /SL45- English, A31008-H4800-A2-3-7619
76 Troubleshooting
Problem Possible cause Possible remedy
Voice mail does not
work. Call diversion not set Set call diversion
(see p.55).
Message “
]“. Message store full Delete a message to make room
(see p.43).
Message cannot be
sent. Service Providers do not support this
service. Check with your Service Provider.
Phone number of the Service Centre is
not set or is wrong. Set Service Centre (see p.45).
SIM card contract does not support this
service. Contact your Service Provider.
Service Provider overloaded Repeat message.
Addressee does not have
a compatible phone. Check.
Function cannot be
set. Not supported by Service Provider or
registration required. Contact your Service Provider.
Charge counter does
not work. Charge pulse not transmitted. Contact your Service Provider.
PIN error Three wrong entries Enter the MASTER PIN (PUK) provided with
the SIM according to the instructions. If
MASTER PIN or PIN has been lost, contact
your Service Provider.
Phone code error Three wrong entries Contact Siemens Service (see p. 73).
Service Provider code
error No authorisation for this service. Contact your Service Provider.
Too few/too many
menu entries Functions may have been added or re-
moved by your Service Provider via the
SIM card.
Check with your Service Provider.
No fax possible Incorrect settings in the PC. Check settings, see p.68.
No authorisation for this service. Contact your Service Provider.
Wrong Windows infrared driver. Replace Windows infrared driver/contact
your PC supplier.
Damage
Severe shock Remove battery and SIM and insert them again. Do not dismantle the phone.
Phone exposed to
moisture Remove and dry the battery and SIM card. Dry immediately with a cloth; do not use
heat. Dry connector contacts thoroughly. Stand unit upright in a current of air. Do
not dismantle the phone.