4.2.8. Attendant Call Transfer

Service Description

Attendant Call Transfer lets a customer use

 

their touchtone phone to send a call to any

 

other phone, inside or outside their business,

 

including a wireless phones.

 

 

User Action Required to Activate or Use

While in a call with the party to be transferred:

 

Press the switch hook or flash button on the

 

phone to place the party on hold

 

Listen for three short tones followed by dial

 

tone

 

Dial the number to which you will transfer the

 

caller

 

Stay on the line until the called number

 

answers

 

Announce the call

 

Press the switch hook or flash button adding

 

the held party to the call

 

Hang up to connect the two parties and

 

transfer the call

 

Note: You can hook flash while the 3rd party is

 

ringing to start an early conference. Then hang

 

up to complete the transfer without waiting for

 

the 3rd party to answer first.

Expected Call and Network Behavior

When the user presses the switch hook or flash

 

button, the transferee is placed on hold. When

 

the user successfully dials the transfer number

 

and the party answers the transferee can be

 

added to the call by pressing the switch hook

 

or flash button creating a three-way

 

conference. When the user hangs up the

 

phone the transferee and the called party

 

remain in a call.

 

 

User Action Required to Deactivate or End

Not applicable.

 

 

4.2.9. Unattended or “Blind” Call Transfer

 

Service Description

 

Unattended or “Blind” Call Transfer lets a

 

 

 

 

customer use their Touchtone phone to send a

 

 

 

 

call to any other phone, inside or outside their

 

 

 

 

business, including a wireless phones.

 

 

 

 

 

 

User Action Required to Activate or Use

While in a call with the party to be transferred:

 

 

 

 

 

 

 

 

 

 

 

 

© 2003 Sipura Technology, Inc

Proprietary (See Copyright Notice on Page 2)

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Sipura Technology SPA-2000 manual Attendant Call Transfer, Unattended or Blind Call Transfer