4.2.8. Attendant Call Transfer
Service Description | Attendant Call Transfer lets a customer use |
| their touchtone phone to send a call to any |
| other phone, inside or outside their business, |
| including a wireless phones. |
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User Action Required to Activate or Use | While in a call with the party to be transferred: |
| Press the switch hook or flash button on the |
| phone to place the party on hold |
| Listen for three short tones followed by dial |
| tone |
| Dial the number to which you will transfer the |
| caller |
| Stay on the line until the called number |
| answers |
| Announce the call |
| Press the switch hook or flash button adding |
| the held party to the call |
| Hang up to connect the two parties and |
| transfer the call |
| Note: You can hook flash while the 3rd party is |
| ringing to start an early conference. Then hang |
| up to complete the transfer without waiting for |
| the 3rd party to answer first. |
Expected Call and Network Behavior | When the user presses the switch hook or flash |
| button, the transferee is placed on hold. When |
| the user successfully dials the transfer number |
| and the party answers the transferee can be |
| added to the call by pressing the switch hook |
| or flash button creating a |
| conference. When the user hangs up the |
| phone the transferee and the called party |
| remain in a call. |
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User Action Required to Deactivate or End | Not applicable. |
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4.2.9. Unattended or “Blind” Call Transfer
| Service Description |
| Unattended or “Blind” Call Transfer lets a |
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| customer use their Touchtone phone to send a |
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| call to any other phone, inside or outside their |
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| business, including a wireless phones. |
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| User Action Required to Activate or Use | While in a call with the party to be transferred: |
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| © 2003 Sipura Technology, Inc | Proprietary (See Copyright Notice on Page 2) | 39 |