SMC Networks M8501 Error Recovery Procedures, Fault Symptom Codes FSCs, 2. Fault Symptom Codes

Troubleshooting Error Recovery Procedures

Error Recovery Procedures

Table 6-1 lists ERPs for errors reported on the GUI touch screen of the ACL. This list includes only procedures that can be safely performed by an end user.

Table 6-1. Error Recovery Procedures

ERP Code	Procedure/Description
C	Cycle power to the ACL using the Power option on the GUI
	touch screen. Wait 30 seconds to power on again.
D	Turn off power to the ACL and inspect connectors and
	cables.
F	Invalid operation. Select parameters correctly and try again.
G	Call Technical Support.

Fault Symptom Codes (FSCs)

FCSs that appear on the GUI touch screen are described in the below tables. A descriptive message and instructions for clearing the fault accompany each FSC. If a fault persists, look up the FSC in Table 6-1 on page 6-3to determine the error recovery procedure or to report it to your service provider.

Table 6-2. Fault Symptom Codes

Message	FSC	ERP
Novram Update Error	0306	G	The non-volatile configuration area in
			flash memory could not be updated
			(programming error).
Barcode Not Active	0501	D, G	Catastrophic Smx operating system error
Error			- task creation error, unexpected error.
OS Task Exit Error	0902	G	SmxNet (Ethernet, Web TLC) task error -
			server spawn error, TCP/IP fatal error.
Invalid Ethernet	0A01	F	The ACL's Ethernet (MAC) address
(MAC) Address			stored in the non-volatile configuration is
			not valid - the last 3 octets are either 0:0:0
			or 255:255:255.
Invalid IP Subnet	0A02	F	The Ethernet subnet mask stored in the
Mask			non-volatile configuration is not valid -
(255.255.255.255)			255.255.255.255.
SCSI Firmware Error	1001	D, G	Internal SCSI task processing error -
			unexpected state or hardware status.
SCSI FIFO Empty	1002	D, G	The SCSI controller data FIFO is empty
			but should contain more data bytes.

M8501 and M8502 ACL Tape Drive Installation and User’s Guide — 529972-001

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