SMC Networks M8501 manual Troubleshooting, Platform Problems, Error Recovery

6 Troubleshooting

This section includes:
Platform Problems	6-1
Error Recovery	6-1
Error Recovery Procedures	6-3
Fault Symptom Codes (FSCs)	6-3

Platform Problems

An incorrect installation or configuration can cause platform problems. In this case, the unit appears to be operating normally, but no data can be interchanged. You also might or might not get an error code on the Graphical User Interface (GUI) touch screen. To identify an error caused by this type of problem, check your installation and configuration setup. See Installing and Configuring the ACL Tape Drive for the NonStop NS-Series Server for information on how to correctly install and configure the unit.

General drive errors usually result from a miscommunication between the ACL and tape drive or a mechanical malfunction within the ACL. Both platform problems and general drive errors display an error message and a Fault Symptom Code (FSC) on the GUI touch screen. Use an FSC to report errors to your service provider, or in some cases, to determine a recovery procedure.

Error Recovery

Figure 6-1 on page 6-2outlines the recommended steps for error recovery. You should follow this chart in all cases.

Error Recovery Procedures (ERPs) are listed in detail in Table 6-1 on page 6-3;FSCs are listed in Table 6–2 along with their related ERPs.

M8501 and M8502 ACL Tape Drive Installation and User’s Guide — 529972-001

6-1