SMC Networks SMCWBR11S-N manual Before Contacting Technical Support

APPENDIX A Troubleshooting

Before Contacting Technical Support

BEFORE CONTACTING TECHNICAL SUPPORT

Check the following items before you contact local Technical Support.

1.If the Mini Broadband Router cannot be configured using a web browser:

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Be sure to have configured the Mini Broadband Router with a valid IP address, subnet mask and default gateway.

Check that you have a valid network connection to the Mini Broadband Router and that the Ethernet port or the wireless interface that you are using has not been disabled.

■If you are connecting to the Mini Broadband Router through the wired Ethernet interface, check the network cabling between the management station and the Mini Broadband Router. If you are connecting to Mini Broadband Router from a wireless client, ensure that you have a valid connection.

2.If you forgot or lost the password:

■Set the Mini Broadband Router to its default configuration by pressing the reset button on the back panel for 5 seconds or more. Then use the default user name “admin” and password “smcadmin” to access the management interface.

3.If all other recovery measure fail, and the Mini Broadband Router is still not functioning properly, take any of these steps:

■Reset the Mini Broadband Router’s hardware using the web interface, or through a power reset.

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