A
PPENDIX
A
| Troubleshooting
Before Contacting Technical Support
– 112 –
■Check that you have a valid network connection to the Gateway
Router and that the Ethernet port or the wireless interface that you
are using has not been disabled.
■If you are connecting to the Gateway Router through the wired
Ethernet interface, check the network cabling between the
management station and the Gateway Router. If you are connecting
to Gateway Router from a wireless client, ensure that you have a
valid connection to the Gateway Router.
2. If you forgot or lost the password, set the Gateway Router to its default
configuration by pressing the reset button on the back panel for 5
seconds or more. Then use the default user name “admin” and
password “smcadmin” to access the management interface.
3. If all other recovery measure fail, and the Gateway Router is still not
functioning properly, reset the Gateway Router’s hardware using the
web interface, or through a power re set.