APPENDIX A Troubleshooting
Before Contacting Technical Support
■Check that you have a valid network connection to the Gateway Router and that the Ethernet port or the wireless interface that you are using has not been disabled.
■If you are connecting to the Gateway Router through the wired Ethernet interface, check the network cabling between the management station and the Gateway Router. If you are connecting to Gateway Router from a wireless client, ensure that you have a valid connection to the Gateway Router.
2.If you forgot or lost the password, set the Gateway Router to its default configuration by pressing the reset button on the back panel for 5 seconds or more. Then use the default user name “admin” and password “smcadmin” to access the management interface.
3.If all other recovery measure fail, and the Gateway Router is still not functioning properly, reset the Gateway Router’s hardware using the web interface, or through a power reset.
– 112 –
