Appendix A: Troubleshooting
USB Adapter Installation Problems
If your computer cannot find the EZ Connect Wireless USB Adapter or the network driver does not install correctly, check the following items:
•Make sure the adapter is connected to the USB port. Check for any hardware problems, such as physical damage to the adapter’s connector.
•Try the adapter in another USB port. If this also fails, try using another
•Check for a defective computer or USB port by trying the adapter in another computer that is known to operate correctly.
Network Connection Problems
If the Link/Activity LED on the USB adapter is not lit, or if you cannot access network resources from the computer, check the following:
•Make sure the correct software driver is installed. Try reinstalling the driver.
•Make sure the computer and other network devices are receiving power.
•The access point you want to connect to may not be functioning correctly. Try using another access point.
•If you cannot access a Windows service on the network, check that you have enabled and configured the service correctly. If you cannot connect to a particular server, be sure that you have access rights and a valid ID and password.
•If you cannot access the Internet, be sure you have currently configured your system for TCP/IP.
If your wireless station cannot communicate with a computer on the Ethernet LAN when configured for Infrastructure mode, check the following:
•Make sure the access point that the station is associated with is powered on.
•Check that the wireless settings (i.e., security, SSID, Channel) match the access point or other stations to which you are attempting to connect.
•If you still cannot connect, change the access point and all the stations within the BSS to another radio channel.
