52 | APPENDIX C: SUPPORT RESOURCES
Appendix C Support Resources Technical Support
If you have trouble installing or using the 56K Modem Card, Socket has
two technical support resources you can use:
Socket On-Demand Support (SOS)
Socket On-Demand Support provides the quickest
turnaround time and is the best place to start for
technical support. Because it’s interactive, this virtual technical support
assistant focuses in on your specific problem to provide the specific
answers you need.
To access Socket On-Demand Support, please visit:
www.socketcom.com/support/default.asp and click on the SOS icon.
If SOS cannot answer your inquiry, you will have the opportunity to submit
your question(s) to a technical support engineer after the session. Your
interactive session will be saved for reference.
Please note: To help expedite live tech support, you will be asked to register
your product and provide some system configuration/environment
information.
Live Technical Support
IMPORTANT! To obtain technical support for your product, you must
first register your product online at www.socketcom.com/prodreg.
Once you have registered your product, you can contact Socket’s technical
support department by doing either of the following:
• Submit an email inquiry through the online support system. After you
register your product, you will be presented with an option to 'submit a
problem'. Click on this option to follow the online process to submit an
email request for technical support.
This is the fastest way to obtain technical support and has the quickest
turnaround time. Registered customers who submit a question online
will receive priority service. If we are unable to resolve your support