Appendix C Support Resources
Technical Support
If you have trouble installing or using the 56K Modem Card, Socket has two technical support resources you can use:
Socket 
Socket 
turnaround time and is the best place to start for 
technical support. Because it’s interactive, this virtual technical support assistant focuses in on your specific problem to provide the specific answers you need.
To access Socket
If SOS cannot answer your inquiry, you will have the opportunity to submit your question(s) to a technical support engineer after the session. Your interactive session will be saved for reference.
Please note: To help expedite live tech support, you will be asked to register your product and provide some system configuration/environment information.
Live Technical Support
IMPORTANT! To obtain technical support for your product, you must first register your product online at www.socketcom.com/prodreg.
Once you have registered your product, you can contact Socket’s technical support department by doing either of the following:
•Submit an email inquiry through the online support system. After you register your product, you will be presented with an option to 'submit a problem'. Click on this option to follow the online process to submit an email request for technical support.
This is the fastest way to obtain technical support and has the quickest turnaround time. Registered customers who submit a question online will receive priority service. If we are unable to resolve your support
