Help
The FAQsbelow will help you solve common issues with your ReplayTV 4500. If you do not find the answers you need here, you
can contact our Customer Service Department as follows:
(800) 933-5899
customerservice@sonicblue.com
www.sonicblue.com/support/replaytv
ReplayTVis connected to my TV,
but I do not see the Quick Set up
screen.
•Confirmthat the correctline input is selected on your TV.(Press the TV/Videobutton on your TV to cyclethrough
inputs.)
•Confirmthat ReplayTVis not in standby mode by pressingthe ReplayTV button on the remotecontrol. Verifythat
the red POWER light on the unit is illumina ted.
•Ifyou are using the VGA connector on ReplayTV,you need to connect theyellow video cable from the A/V cable
duringthe first-time QuickSetup process.
•Ifyou are using an A/V receiver in yoursetup, verify that the input source isthe same as the output source going
toyour television. For example, ifyou are using an S-Video output toconnect ReplayTV to an A/V receiver,you
willneed to use an S-Video outputto connect your A/V receiver to your TV.This is a limitation ofmost A/V
receivers.
When setting up ReplayTV, the cor-
rectcable company does not appear
asamenuiteminSetup.
•ContactReplayTV Customer Care by phoneat (800) 933-5899. Please provide thefollowing information: 1)
Complexname (if applicable),2) City, 3) State, 4) ZIP code,5) Cable Provider’s Name, 6) C able Provider con tact
information,and 7) Problemdescription. In most cases,the correct information can be addedto the ReplayTV Ser-
vicedatabase within 48 hours.
TheReplayTV remote does not
respondwhen I press a button. •Replacethe batteries in the remotecontrol with 2 new AA batteries.