Chapter6 |
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The::TroubleshootingCustomerFAQs below willServicehelp you solveInformationcommon issues with your ReplayTV 4500. If you do not find the answers you need here, you | ||||
can contact our Customer |
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| Phone | (800) |
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| customerservice@sonicblue.com | |||
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Frequentlywww.sonicblue.com/support/replaytv | ||||
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| Questions• Confirm that the correct line input is selected on your TV. (Press the TV/Video button on your TV to cycle through |
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| ReplayTV is connectedAskedto my TV, |
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| but I do not see the Quick Setup |
| inputs.) | |
| screen. |
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| • Confirm that ReplayTV is not in standby mode by pressing the ReplayTV button on the remote control. Verify that |
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| the red POWER light on the unit is illuminated. |
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| • If you are using the VGA connector on ReplayTV, you need to connect the yellow video cable from the A/V cable |
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| during the |
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| • If you are using an A/V receiver in your setup, verify that the input source is the same as the output source going |
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| to your television. For example, if you are using an |
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| will need to use an |
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| receivers. |
| When setting up ReplayTV, the cor- |
| • Contact ReplayTV Customer Care by phone at (800) | |
| rect cable company does not appear |
| Complex name (if applicable), 2) City, 3) State, 4) ZIP code, 5) Cable Provider’s Name, 6) Cable Provider contact | |
| as a menu item in Setup. |
| information, and 7) Problem description. In most cases, the correct information can be added to the ReplayTV Ser- | |
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| vice database within 48 hours. | |
| remote does not |
| • Replace the batteries in the remote control with 2 new AA batteries. | |
| respond when I press a button. |
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