Enforced Client Product Guide

Troubleshooting

 

Frequently asked questions (FAQ)

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Why would I want to specify excluded files and folders or approved programs?

Specifying excluded files and folders from scanning can be useful if you know a particular type of file is not vulnerable to attack, or a particular folder is safe. If you use a program or Internet application to conduct your business, adding it to a list of approved programs or allowed Internet applications keeps it from being detected as unrecognized and deleted or blocked. If you are unsure, it is best not to specify exclusions.

Why does the firewall protection service ignore user settings, such as allowed Internet applications? It did not ignore them last week.

If the previous policy allowed users to configure settings and the current policy does not, user settings are ignored. However, user settings are saved on client computers. If the policy is later updated to allow users to configure settings, their firewall protection service again recognizes their settings, such as allowed Internet applications.

Scanning

How do I prevent certain files or folders from being scanned for viruses?

The policy management feature allows you to specify files, folders, or types of files to exclude from scanning for viruses (see Exclude files and folders from virus scans on page 96).

How do I prevent certain programs from being scanned for spyware?

The policy management feature allows you to specify approved programs that will not be detected as potentially unwanted programs (see Specify approved programs on page 101). Users can also specify approved programs on their own computers.

Is there a “learn mode” to help me discover which programs I need to approve?

Yes. When you first install the virus and spyware protection service, select Prompt mode, then check the Unrecognized Programs reports frequently to see which programs are detected on client computers (see Learn mode on page 101). After you add the ones you need to your list of approved programs, you can change to Protect or Report mode.

Can I stop a scheduled scan once it has started?

No. Once a scheduled, on-demand scan has started, you cannot stop the scan unless you restart the computer.

Why do on-demand scans sometimes detect items that on-access scans don’t detect? With the default policy settings, on-access scans do not look at compressed archives and

on-demand scans do. If this is a concern for you, reconfigure these policy settings (see Enable optional protection on page 97). If the policy does not use default settings, options might be selected to scan different files during on-access and on-demand scans. See Scan automatically (on-access scans) on page 89 and Scan manually (on-demand scans) on page 90 for more information.

Reporting

How do I find my reports?

Log on to the SecurityCenter, then click the Reports tab to display links to available reports.

I’m looking at my report and some of my computers don’t show up there.

If your company added more computers, or upgraded from trial to full product, some computers might not appear in your reports.

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SonicWALL 4.5 manual Scanning, Reporting
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4.5 specifications

SonicWALL 4.5 is a robust network security solution designed to address the evolving challenges in threat protection and data security. This release brings a suite of advanced features, cutting-edge technologies, and characteristics tailored to enhance system performance and resilience against cyber threats.

One of the highlight features of SonicWALL 4.5 is its Integrated Intrusion Prevention System (IPS). This system provides real-time threat detection and response by monitoring network traffic for potential vulnerabilities and malicious activities. With continuously updated signature-based detection, it ensures that organizations are protected against the latest exploits and attack vectors.

Another key component is the Next-Generation Firewall (NGFW) capabilities, which combine traditional firewall functions with advanced features such as application awareness, user identity control, and content filtering. The NGFW allows organizations to enforce detailed policies based on user roles, thereby enhancing the security posture while maintaining user productivity.

SonicWALL 4.5 also incorporates advanced malware protection through its Capture Advanced Threat Protection (ATP) service. This multi-engine sandboxing technology analyzes suspicious files and URLs in a secure environment, providing organizations with in-depth insights into potential threats before they reach the network.

Furthermore, the solution includes enhancements to Secure Mobile Access, enabling secure remote connections while ensuring that sensitive data remains protected. With features like SSL VPN, SonicWALL 4.5 allows users to securely access private networks from anywhere while maintaining compliance with data protection regulations.

In terms of management, SonicWALL 4.5 introduces an intuitive interface for centralized management, enabling IT administrators to configure and monitor multiple devices effortlessly. The reporting and logging capabilities are enhanced, providing detailed insights into network activity, which is crucial for compliance and forensic analysis.

SonicWALL 4.5 also prioritizes user experience and performance with its optimized hardware, ensuring faster processing speeds and reduced latency. Features like high availability and load balancing further enhance system reliability.

In summary, SonicWALL 4.5 stands out with its integrated IPS, NGFW capabilities, advanced malware protection through Capture ATP, secure mobile access, intuitive management interface, and optimized performance. This comprehensive suite of features positions SonicWALL 4.5 as a formidable player in the realm of network security, making it an appealing choice for organizations seeking robust protection against an ever-evolving threat landscape.
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