SonicWALL 4.5 manual Browser protection, Email, General

Enforced Client Product Guide	Troubleshooting
	Frequently asked questions (FAQ)

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Browser protection

Can users run the browser protection service for Internet Explorer and Firefox on the same computer?

Yes. The browser protection service for Internet Explorer and Firefox are compatible on the same computer. Users can install protection for both browsers. (If both browsers are present on a computer when browser protection is installed, protection for both browsers is installed automatically.)

Is it safe to use the browser protection service as my only source of security against web-based threats?

No. The service tests a variety of threats, and constantly adds new threats to its testing criteria, but it cannot test for all threats. Users should continue to employ traditional security defenses, such as the virus, spyware, and firewall protection services in Enforced Client, for a multi-tiered defense.

Email

Is my computer protected from email viruses?

Yes. The virus and spyware protection service (on desktop client computers) features an on-access scanner that scans email messages and attachments as they are accessed or opened. It also cleans infected email messages before they are delivered to the user’s Inbox when the Scan email option on the Advanced Settings tab is enabled (see Enable optional protection on page 97).

For enhanced email security, SonicWALL offers Enforced Client Advanced. With this solution, you have the power of an email security service that routes email messages through SonicWALL servers and scans them for spam, viruses and other threats before they are received by client computers. Detections are blocked or quarantined. An email server security application can also be implemented to protect Microsoft Exchange and Lotus Domino email servers against viruses.

Can I scan email messages on demand?

Yes. In your Microsoft Outlook Inbox, select one or more messages, then from the Tools menu, select Scan for Threats.

After installing the email security service, why am I not receiving email or seeing any charts on the email service’s portal?

To determine and resolve the problem, visit the email security service’s portal (see Using the portal on page 134) and run the System Tests listed on the home page. Refer to the Administration Guide for more information on the tests (see Getting more information on page 143).

General

Can I use a non-Microsoft browser, such as Mozilla Firefox or Opera?

Yes. The client computer must use Microsoft Internet Explorer 5.5 SP2 or later to install the client software. However, once the client software is installed, the default Internet browser can be used for other purposes. You can view the SecurityCenter using Internet Explorer or Firefox.

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