Enforced Client Product Guide

Troubleshooting

 

Contacting product support

8

Contacting product support

There are three ways to contact product support.

By email

To contact product support via email, refer to your welcome email for your service provider’s support address.

By phone

To access a list of current phone numbers for product support, visit:

http://www.mcafee.com/us/about/contact/index.html

From the web

1Log on to the SecurityCenter with your user name and password.

2Click the Help tab, then select Contact Support to display a form where you can submit a description of your problem to a product support representative.

Browser protection support

Before using the feedback feature to submit a question to product support, check the online list of frequently asked questions for the browser protection service. This list contains answers to the most common questions from users, organized by topic.

To view frequently asked questions:

From the SiteAdvisor menu, select Help.

Additional sources of support are available for the browser protection service.

To request support for SiteAdvisor:

1From the SiteAdvisor menu, select Send feedback.

2Select General SonicWALL Product Support.

3Click a link for Customer Service, Technical Support, Virus Removal Services, or a SonicWALL partner company.

A corresponding page appears with frequently asked questions and additional links for assistance.

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SonicWALL 4.5 manual Contacting product support
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4.5 specifications

SonicWALL 4.5 is a robust network security solution designed to address the evolving challenges in threat protection and data security. This release brings a suite of advanced features, cutting-edge technologies, and characteristics tailored to enhance system performance and resilience against cyber threats.

One of the highlight features of SonicWALL 4.5 is its Integrated Intrusion Prevention System (IPS). This system provides real-time threat detection and response by monitoring network traffic for potential vulnerabilities and malicious activities. With continuously updated signature-based detection, it ensures that organizations are protected against the latest exploits and attack vectors.

Another key component is the Next-Generation Firewall (NGFW) capabilities, which combine traditional firewall functions with advanced features such as application awareness, user identity control, and content filtering. The NGFW allows organizations to enforce detailed policies based on user roles, thereby enhancing the security posture while maintaining user productivity.

SonicWALL 4.5 also incorporates advanced malware protection through its Capture Advanced Threat Protection (ATP) service. This multi-engine sandboxing technology analyzes suspicious files and URLs in a secure environment, providing organizations with in-depth insights into potential threats before they reach the network.

Furthermore, the solution includes enhancements to Secure Mobile Access, enabling secure remote connections while ensuring that sensitive data remains protected. With features like SSL VPN, SonicWALL 4.5 allows users to securely access private networks from anywhere while maintaining compliance with data protection regulations.

In terms of management, SonicWALL 4.5 introduces an intuitive interface for centralized management, enabling IT administrators to configure and monitor multiple devices effortlessly. The reporting and logging capabilities are enhanced, providing detailed insights into network activity, which is crucial for compliance and forensic analysis.

SonicWALL 4.5 also prioritizes user experience and performance with its optimized hardware, ensuring faster processing speeds and reduced latency. Features like high availability and load balancing further enhance system reliability.

In summary, SonicWALL 4.5 stands out with its integrated IPS, NGFW capabilities, advanced malware protection through Capture ATP, secure mobile access, intuitive management interface, and optimized performance. This comprehensive suite of features positions SonicWALL 4.5 as a formidable player in the realm of network security, making it an appealing choice for organizations seeking robust protection against an ever-evolving threat landscape.
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