SonicWALL 4.5 manual Error messages, „ Cannot find remote shared directory „ File does not exist

Enforced Client Product Guide	Troubleshooting
	Error messages

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I use Windows XP Service Pack 2, and I get a message that my computer may be at risk. What does this mean?

This is a known problem with Microsoft Security Center, because Microsoft cannot determine that Enforced Client is installed and up-to-date. If you get this message when starting your computer, click the message balloon to open the Recommendation window, select I have an antivirus program that I’ll monitor myself, then click OK.

I want to update the Windows operating system on my client computer. Do I need to reinstall Enforced Client?

Yes. If you upgrade a client computer’s operating system (for example, from Windows 2000 to Windows XP) and you want to leave your existing files and programs intact during the upgrade, you must first uninstall Enforced Client, then reinstall it after the upgrade is complete.

Is it okay to delete the Temp folder in my program’s directory structure?

No. Updates might fail if the TEMP folder does not exist. If you delete the folder inadvertently, restart the computer to re-create the folder automatically, or manually create a TEMP folder under the PROGRAM FILES\MCAFEE\MANAGED VIRUSSCAN directory.

I copied a virus to my computer as a test and nothing seemed to happen. Why didn't my virus protection service detect it?

The virus and spyware protection service quietly detects and cleans most types of viruses without notifying users. This reduces help desk calls and minimizes user interruptions. However, virus detections are always noted on the administrative reports. Verify that the virus was found by checking the reports from the SecurityCenter website.

The system tray icon is missing. How do I make it appear again?

On the client computer, click Start Programs SonicWALL Enforced Client SonicWALL Enforced Client to display in the system tray.

Why does the online help not display correctly?

If the built-in help system displays incorrectly on a client computer, its version of Microsoft Internet Explorer might not be using ActiveX controls properly. These controls are required to display the help file. Make sure that you install the latest version of Internet Explorer with its Internet security settings set to Medium or Medium-high.

Error messages

Click these links to see details about common error messages and solutions:

„A file needed to install the software is not available. Please click the installation URL to begin the installation process again

„Cannot find remote shared directory

„File does not exist

„Installation cannot proceed because you have selected not to accept a vital agent component...

„Installation Declined

„Installation Denied

„Invalid Entitlement Error

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