Troubleshooting
If trouble occurs
If you run into any problems using the printer, use the following guidance to solve the problem.
If the problem persists, consult your Sony dealer.
Power
Symptom | Check | Cause/Solutions |
The 1 (on/ | • Is the AC power cord | c Connect the AC power cord to an AC |
standby) button | properly connected? | outlet securely. (.page 12) |
cannot be turned |
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on. |
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Displaying images
Symptom | Check | Cause/Solutions |
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The LCD screen | • Is the memory card or an | c Insert a memory card or an external device |
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displays no | external device properly | properly. (.page 15, 46) |
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images. | inserted? |
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| • Does the memory card or an | c Insert a memory card or an external device |
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| external device contain | that contains the recorded images. |
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| images recorded with a | c Check the file formats that can be printed |
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| digital camera or other | with the printer. (.page 83) |
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| device? |
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| • Is the file format compatible | c If an image is not compatible with the |
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| with the DCF? | DCF, it may not be printed with the |
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| printer even if it is displayed on the PC |
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| monitor. |
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No images appear | • Is the TV input selector set | c Even if the TV input selector is set to the |
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either on the LCD | to the printer? | printer, no images will be displayed when |
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screen or on the |
| an HDMI cable is connected. |
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TV monitor. |
| c Switch the TV input selector to the |
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| printer. Or disconnect the HDMI cable |
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| and switch the display to the LCD screen. |
| Troubleshooting | |
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Some images in | • Are thumbnail images | c If the image is displayed but cannot be |
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the index view are | displayed in the index view? | printed, the file used for printing is |
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not displayed or |
| damaged. |
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not printed even if |
| c If an image is not compatible with DCF |
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they are displayed. |
| (Design rule for Camera File system), it |
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| may not be printed with the printer even if |
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| it is displayed on the PC monitor. |
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| Continued |
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