Troubleshooting

If you experience any of the following difficulties while using the server, use this troubleshooting guide to help remedy the problem before requesting repairs. If you have any questions about this product, call “Home Entertainment Server” Customer Call Center at 1-877-531-SONY (7669), or visit our web site at http://www.sony.com/hesupport.

PowerThe power does not turn on.,Check that the power cord is connected securely.,It takes a short while before the server turns on.

“PLEASE WAIT” flashes on the front panel display but the server is slow to turn on.

,The message keeps flashing during startup, which may take several moments. Wait without operating the server. Or, if necessary, you can shorten the time by using the [Standard] setting (page 116).

PictureThere is no picture/picture noise appears.,Re-connect the cables securely.,The connecting cables are damaged.

,Check the connection to your TV (page 23) and switch the input selector on your TV so that the signal from the server appears on the TV screen.

,The disc is dirty or flawed.

,If the picture output from your server goes through your VCR to get to your TV or if you are connected to a combination TV/VIDEO player, the copy-protection signal applied to some BD/DVD programs could affect picture quality. If you still experience problems even when you connect your server directly to your TV, try connecting your server to your TV’s S VIDEO input (page 104).

,Check the setting in [Settings] – [Video Settings] – [Video Input 1] (page 112). To display signals from the server’s LINE IN 1 jacks on your TV, select [Video] for input from the VIDEO jack; [S Video] for S VIDEO jack.

,The server is connected to an input device that is not HDCP- compliant.

,If the HDMI OUT jack or the COMPONENT VIDEO OUT jacks are used for video output, changing the output resolution may solve the problem (page 112).

,When playing a double-layer DVD, the video and audio may be momentarily interrupted at the point where the layers switch.

,Pictures may be blurred if you have recorded from a game console.,See the manual supplied with the display device.

There is no picture or picture noise appears when connected to the HDMI OUT jack.

,Try the following: 1Turn the server off and on again.2Turn the connected equipment off and on again.3Disconnect and then connect the HDMI cable again.

,If the HDMI OUT jack is used for video output, changing the output resolution may solve the problem (page 103).

,Picture quality may be lowered if you connect the server to a progressive TV or an HD TV with an HDMI cable, and play a disc that contains 480i video signals.

In this case, disconnect the HDMI cable, re-connect the server and the TV with an A/V cable or a component video cable, and view the pictures in 480i. See page 103 for details.

,See page 112 if the [YCbCr/RGB(HDMI)] setting is appropriate for the display device.

There is no picture when connected the digital camcorder to the HDV 1080i/DV IN jack.

,Trying the following:

1Disconnect and then connect the i.LINK cable again. 2Turn the connected digital camcorder off and on again. 3Turn the server off and on again.

The picture does not fill the screen, even though the aspect ratio is set in [Video Output Aspect Ratio] under [Video Settings].

,The aspect ratio of the disc is fixed on your BD/DVD. See page 112.

The dark area of the picture is too dark/the bright area is too bright or unnatural.

,Set [Black Level (VIDEO OUT)] and [Black Level (COMPONENT OUT)] in [Video Settings] to [On] (default) (page 113).

The imported video titles were not recorded on the HDD.

,When importing using the Options item on the Home Menu, check that the connected HDV device is in playback status.

,Import may not be possible if blanks and recorded sections are mixed throughout the HDV tape.

SoundThere is no sound.

,The disc is dirty or flawed.

,Re-connect the connecting cable securely.,The connecting cable is damaged.

,The server is connected to the wrong input jack on the amplifier (receiver) (page 105).

,The amplifier (receiver) input is not correctly set.,The server is in pause mode or in Slow-motion Play mode.,The server is in scan mode.

,If the audio signal does not come through the DIGITAL OUT (OPTICAL or COAXIAL)/HDMI OUT jack, check the audio settings (page 114).

,The equipment connected to the HDMI OUT jack does not conform to the audio signal format, in this case set [HDMI Audio Output] in [Audio Settings] to [PCM] (page 114).

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