Troubleshooting | Sony KDL-55HX850, KDL-46HX850 guide

Fine adjusting analog channels

Program Information & Service Settings

Setting the information banner

Setting closed captions

Selecting a program information source

General Settings

Turning off the key tone of remote control operations

Turning off start-up logo

Setting menu language

Setting your region

External Sound Output Settings

Selecting speakers to output sound

Outputting sound from headphones

Controlling the volume of an audio system with the TV’s remote control

Setting headphone speaker link

Setting audio source for HDMI/DVI input

External Input Settings

Managing external inputs

Switching the video input

Making advanced settings of video input

Running initial setup

Support

Checking Sony contact information

Uploading operation history

Software Update

Updating broadcast/service software

Updating TV’s software

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Troubleshooting

Power Symptoms

Picture/Screen Symptoms

Broadcast Reception Symptoms

3D Picture/Glasses Symptoms

Sound Symptoms

Connected Device Symptoms

Network/Application Symptoms

Home Network Symptoms

Remote Control Symptoms

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List of Contents

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Sony KDL-55HX850, KDL-46HX850 manual Troubleshooting

Contents

KDL-55HX850/46HX850 Basic Operations Basic Operations Terminals TV Controls and IndicatorsRemote Control Parts Description Changing Display/Audio Watching TVSelecting Channels Watching Twin Picture BD/DVD Player Using Other DevicesAudio System Using Bravia Sync Devices Using Bravia Sync Devices Saving Power Consumption Picture/Sound Auto AdjustmentUseful Functions Connecting to the Internet Using InternetUsing Skype Home Network Settings Using Home Network Dlna Picture/Screen Settings Selecting picture mode Configuring Various SettingsChannel Settings Support Software Update Troubleshooting To return to the previous screen How to Use BookmarksTo access the bookmarked To save a Licensing Information Sony Corporation Basic Operations Using Other Devices Using Internet Troubleshooting To operate functions using the color buttons How to use remoteUsing / / / and Buttons Using Return and Color Buttons Sony Corporation Overview Home Menu screenCategories in the Home Menu Favorites/History StepsTips Inputs Sony Corporation Picture Mode Setting MemoryAvailable Options Backlight ResetColor Temperature Resolution Motionflow Advanced SettingsCineMotion Enjoy Internet on TV Searching for Information How to use i-Manual To close the i-Manual Displaying the Page Again While Operating the TVSaving Frequently Viewed Pages Bookmark To go to the main Useful Options button Quickly Accessing Functions by the Options Button Sony Corporation 3D Sync Transmitter and 3D Glasses communication range Watching in 3D To deactivate the 3D effect To adjust the 3D settings Sony Corporation Watch connected device Switching Input Source Front Input select Select/Confirm +/- VolumeRight CH +/- Channel LAN BottomHdmi in 1/4 Speaker Integrated Stand RearVideo Hdmi in 2/3 USB PC/HDMI 2 Audio Wide Top Color buttons Upper Guide Middle Netflix Lower CH + VOL + Selecting channels from the Home Menu Selecting channels by the number buttons To organize the program listing My TV Rovi On Screen Guide About the Program Guide Screen Sony Corporation Available Combinations of Two Pictures Displaying picture-in-picture PIPTo move the inset window Sony Corporation To change the picture size Displaying left-and-right pictures P&P Sony Corporation Display information Subtitles/Closed captions Available Options 43 Original Source Screen format/Wide Mode Fine-Full Available Options 169 Original SourceCaptions Fine-Normal 800 x Normal Full Available Options PC Timing280 x Normal Full Mono Audio for analog modeStereo Auto SAP Making a Connection Hdmi connectionBD/DVD player Hdmi cable not supplied Component video connection BD/DVD player Composite video/audio cable Not supplied Composite connection Digital still camera/camcorder Hdmi cable not supplied Digital Still Camera/Camcorder To automatically display thumbnail view or a slideshow USB DeviceUSB storage device Supported Music File Formats Supported Photo File FormatsSupported Video File Formats Sony Corporation Sub 15 cable not supplied Audio cable not supplied Corresponding PC input signalPage Audio system Hdmi cable not supplied Audio system Optical audio cable not supplied Optical audio connection Audio system Audio cable not supplied Audio cable connection Setting Bravia Sync Video camera Available Bravia Sync OperationsBD/DVD player AV amplifier Device Control Using the Sync MenuAvailable Items Hdmi Device Selection TV Control None Setting Buttons to Control the Hdmi Device Tuning and Menu Keys Tuning KeysMenu Keys Displaying the Hdmi Device List Auto 24p Sync Auto Music GeneralCinema Sports Overview Adding to Favorites To access items in FavoritesTo remove an item from Favorites High Saving power by picture brightnessDark picture Bright picture High power saving Picture Off Off Low Picture frame Backlight brightness DimmedDimmed Saving power by automatically adjusting the backlight drive Turning the TV off by monitoring idle time Turning the TV off by monitoring input signal Current time Setting the current time manually Sony Corporation Setting the on timer Sony Corporation Setting the sleep timer Sony Corporation To change the duration period Using TV as Picture Frame Top Setting parental lock password Sony Corporation Setting viewing restriction Sony Corporation Blocking specific channels Sony Corporation Internet Modem Wireless router Access point Wireless connection built-in wireless LAN To turn off the built-in wireless LAN Internet Modem with router Wired connection with a LAN cableFunctions Sony Corporation To enter a URL Browsing WebsitesTo change the character size Sony Corporation Watching Internet Video To seek forward/backward in video contentTo avoid video/sound interruption To update Internet Video content services To launch hidden apps Using Internet ApplicationsTo install/delete apps To navigate an app Sony Corporation About the status icons in the Home Menu Performing initial setupCamera Microphone Unit CMU BR100 USB cable Status icon About the status icons in the contact list Making a call To add contacts to the contact list About the status icons in the call history listTo call by entering a phone number To search for new Skype friends and call Menu bar TrackID Current Music Information SearchTo view detailed information of the search result Search results Sony Corporation Text Search Music/Video Keyword Search To manage Bookmarks If the connection does not succeed Using Wi-Fi Direct Mode To skip the connection steps from the second time To connect another deviceTo change the name of the TV shown on the connected device To list connected devices/deregister devices Map Viewing PhotomapTo zoom in/out the map To change the display position of the map Sony Corporation PC Server Internet Modem Router Playing Content on a PC Sony Corporation Controller Router TV Enabling the renderer functionController Checking registered remote devices Allowing/blocking access from controller Renderer Name Making advanced renderer settingsAuto Access Permission Smart Select Selecting servers to display Checking server connection Digital still camera Controller Internet Modem Router Playing Content with Renderer Function Internet Router Using a Smartphone/PC as a Remote Control Sony Corporation Selecting picture mode Game-Standard VividStandard Custom Locking picture adjustment Wide Mode Setting screen size/positionAvailable Options for inputs other than a PC Available Options for PC input Adjusts the vertical position of the picture Sound Mode Adjusting various sound settings e.g. bass/treble/balance Bass Advanced Auto VolumeVolume Offset Treble Table-Top Stand Setting sound according to TV positionWall Mount/Floor Stand Speaker Integrated Stand Checking signal information Selecting the cable/antenna signal Tuning channels automatically Adding digital channels Setting channels to surf with CH +/- buttons Editing channel labels Fine adjusting analog channels Large Setting the information bannerSmall Medium Digital CC Setting closed captionsCC Display Analog CC Selecting a program information source Turning off the key tone of remote control operations Turning off start-up logo Setting menu language Setting your region Selecting speakers to output sound Outputting sound from headphones Steps Setting headphone speaker link Hdmi Audio Setting audio source for HDMI/DVI inputPC Audio Managing external inputs Component Switching the video input Hdmi Dynamic Range Making advanced settings of video inputDigital Broadcast Picture Mode Color Matrix Running initial setup Checking Sony contact information Uploading operation history Updating broadcast/service software Updating TV’s software TV turns off automatically Power SymptomsTV turns on automatically Distorted picture Picture/Screen SymptomsTiny black points and/or bright points appear on the screen Picture quality is not as good as viewed at the store Suddenly the picture becomes small Screen format/wide mode changes automaticallyScreen flickers Blurry picture or poor color TV screen feels warm Broadcast Reception Symptoms You cannot view digital channels Broadcast HD formats have poor qualityNoisy picture Some channels are blank 3D pictures are not displayed D effect is weak 3D Picture/Glasses Symptoms3D Sweep Panorama photo cannot be displayed 3D Glasses do not fit properly. Applies only to TDG-BR100 LED indicator on the 3D Glasses flashesLED Indicator You cannot turn the 3D Glasses on Sony Corporation No audio or low audio with home theater system Sound SymptomsNo sound but good picture Audio noise Some input sources cannot be selected Connected Device SymptomsNo picture from connected device You cannot select connected device in the Home Menu Poor picture quality on PC input Photo images appear small on the screenPhoto images cannot be displayed Photo images or folders take time to display TV cannot connect with your wireless router or access point Network/Application Symptoms At 5GHz Certain Internet video content displays a loss of detailGood picture quality but no sound on Internet video content Apps are inaccessible Streaming Netflix video displays in low resolution Server is inaccessible Home Network SymptomsYour TV cannot connect to the server Sony Corporation Remote control does not operate Remote Control SymptomsSlide the cover to open