VAIO MX Computer User Guide
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My modem does not work.
Your modem may be experiencing equipment or software conflicts. If your
modem is not functioning properly, check the following:
❑Check that the phone line is plugged into the Line jack.
❑Check that the phone line is working. You can check the line by plugging in
a standard telephone and listening for a dial tone.
❑Check that the access phone number (POP) is correct.
❑All software applications that are preinstalled by Sony are compatible with
your computer modem. If you have installed other software, contact the
software publisher for information on how to configure the software to
recognize the modem.
❑If it appears that your modem is not functioning properly, check the device
status.
1Click Start in the Windows taskbar, then click Control Panel.
2Click Printers and Other Hardware and then select Phone and Modem
Options.
3From the Modems tab, click to select your modem.
4Click Properties. The Modem Properties window appears.
5Review the information in the Device status section. If your modem is
not working properly, click the troubleshoot button. The VAIO Help and
Support Center window appears.
6Follow the onscreen instructions to resolve the problem.
Why does my modem disconnect when my computer goes into Stand by mode?
The preinstalled Lucent™ Win Modem does not support the Wake On Ring
(WOR) feature of the Microsoft® Windows® XP operating system. For optimal
use, Sony recommends that you do not change the preset modem settings in the
Power Management Properties window.
✍You may need to reinstall the modem drivers. See “To Use the Driver Recovery CD”
for more information.