Troubleshooting

Before contacting technical support, refer to this section.

PC on-screen messages

If there is something wrong with the PC input signal, one of the following messages appears on the screen. See pages 35 to 38 for possible remedies.

Trouble symptoms and remedies

If a problem occurs as a result of a connected computer or other equipment, refer to the connected computer/ equipment’s instruction manual.

Use the self-diagnosis function (page 39) if these recommendations do not resolve the problem.

If “Not Supported Signal” appears

This indicates that the input signal is not supported by the display’s specification. Set the resolution and refresh rate of the computer’s graphics board as indicated in the message. Also check to see cables are connected to the appropriate input connectors.

If “No Input Signal” appears

This indicates that no signal is being input via the connected computer. Check to see if a cable is connected to this input signal. Also check if the computer is in Power Save mode by pressing any key on the keyboard or by moving the mouse. The ”No Input Signal” message will disappear after 5 seconds and enter Power Save mode.

If “Cable Disconnected” appears

This indicates that the cable has been disconnected from the connector. Check to see cables are securely connected to the appropriate connector. The “Cable Disconnected” message will disappear after 5 seconds and enter Power Save mode.

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