Unblocking the PIN

If you enter your PIN incorrectly three times, your SIM card is blocked. To unblock your SIM card, you must contact Nextel Customer Service to get a PIN Unblock Code (PUK). Follow their instructions for unblocking your SIM PIN

Important:

If you unsuccessfully enter the PUK code 10 times, your SIM card is permanently blocked and must be replaced. If this happens, you get a message to contact Nextel Customer Service. Except for making emergency calls, your phone does not function with a blocked SIM card.

Your Phone’s Security

Section 2C: Setting Your Phone’s Security

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Sprint Nextel ic502 manual Unblocking the PIN

Contents

Ic502 by Motorola Phone Guide Software Copyright Notice Table of Contents 2F. Using Contacts 2C. Setting Your Phone’s Security2G. Using the Phone’s Calendar and Tools 2D. Controlling Your Roaming Experience 3B. Data Services 3A. Service Features The Basics4A. Important Safety Information 2H. Managing Voice Records 4B. Manufacturer’s Warranty Welcome to Nextel From Sprint Introduction PhoneGuide Iii Your Phone’s Menu WALKIE-TALKIE Tools SIM PIN Text Input Vii Viii Getting Started This Section Setting Up Service Getting Started Setting Up ServiceDetermining If Your Phone Is Already Activated Unlocking Your Phone To set up your voicemail Setting Up Your Voicemail Account Passwords Account Password Voicemail PasswordData Services Password To access automated invoicing information Reaching Nextel Customer ServiceGetting Help Receiving Automated Invoicing Information To access Operator Services Operator ServicesSprint To call Sprint Your Phone The Basics Your Phone The Basics Front View of Phone Your ic502 By Motorola Inside View of Phone Key Functions Your Phone The Basics Antenna Locating Your SIM Card Getting Started With Your Phone To insert your SIM card Inserting Your SIM Card To remove your SIM card Removing Your SIM Card Installing the Battery Using Your Phone’s Battery and ChargerBattery Capacity To install your battery Your Phone The Basics Removing the Battery Charging the BatteryTo remove your battery To use the charger provided with your phone Using the Charger To power your phone off Battery Use and MaintenanceTurning Your Phone On and Off To turn your phone on Press O Contacts My Info To view information about your phone Basic Phone Features Viewing Status Information Indicates battery charge level icon shown is full Navigating Through Phone Menus For example, if you want to see your volume settingsSelecting Menu Items Backing Up Within a Menu Help Accessories Selecting a Character Input Mode To change the character input modeEntering Text To enter a word using Word English Text Input Entering Characters Using Word English Text Input Adding a Word to the Word English Database Entering Characters Using Multi-Tap ModeTo add a word to the Word English Text Input database To enter characters by tapping the keypad To enter symbols Entering Numbers and SymbolsCharacters scroll in the following order To enter numbers Using Your Phone Making and Answering Calls Making and Answering Calls Making Calls Types of Calls Making and Answering Phone Calls To make a phone call using your keypadMaking Calls Answering Calls Answering a Roam Call With Call Guard Enabled To disconnect a call when you are finishedEnding a Call Emergency Mode With an Inactive SIM Card Emergency Mode and Walkie-Talkie CallsMissed Phone Calls Calling Emergency Numbers Enhanced 911 E911 Information In-Call Options Saving a Phone Number End-of-Call Options To save a number from standby mode Dialing and Saving Phone Numbers With PausesTo dial or save phone numbers with pauses To make a call using Plus Code Dialing Plus + Code DialingAbbreviated Dialing Dialing From Contacts Using Speed DialingTo dial directly from a Contacts entry For Speed Dial locations 2-9 One-Touch Dialing For Speed Dial locations 100-900 Three-Touch Dialing For Speed Dial locations 10-99 Two-Touch Dialing Making Walkie-Talkie Calls Dialing Walkie-Talkie NumbersTo make a Walkie-Talkie call Using Stored Walkie-Talkie Numbers Using Just the Member IDWLK-TLK Contacts Answering Walkie-Talkie Calls Setting Up Send via WLK-TLKSending Contact Information Press O Walkie-Talkie WLK-TLK Contacts Using Send via WLK-TLK To setup Send via WLK-TLKSelect Send My Phone Info Select My Phone Info Press O Contacts Find All Names Group Walkie-Talkie Calls Creating a Group Using WLK-TLK ContactsMaking Group Walkie-Talkie Calls To make a Group Walkie-Talkie call To create a Group using WLK-TLK Contacts Group Walkie-Talkie Call InformationAnswering Group Walkie-Talkie Calls Group Walkie-Talkie Call Details Sharing GroupsTo view call details while on a Group Walkie-Talkie call To store Groups from Call History Select Send via WLK-TLK To forward a Group using Send via WLK-TLK Difference Between Group Walkie-Talkie and Talkgroup Calls Making and Answering Talkgroup CallsGroup Talkgroup Icon Geography Maximum Size Joining a Talkgroup Adding More TalkgroupsTo join a Talkgroup Receiving Talkgroup Calls Making Talkgroup CallsTo make Talkgroup calls WLK-TLK Contacts Making and Answering Direct TalkCalls Direct Talk Setup Options Setting Your Phone to Direct TalkTo return to network mode from Direct Talk To set your phone to Direct Talk To make a Code call using Direct Talk Code Direct Talk CallsTo set a channel and code Private Direct Talk Calls Receiving a Private Direct Talk CallTo set your phone to Private Only Making a Private Direct Talk Call Receiving All Calls on a ChannelOnly To make a private Direct Talk Call To set the code to Receive All Making Emergency Calls While in Direct Talk Mode Using Call Alerts Sending Call AlertsTo send a Call Alert Viewing Call Alerts Responding to a Call Alert Keeping Track Incoming Phone CallsThen You receive the Walkie-Talkie call Direct Talk Controlling Your Phone’s Settings Controlling Your Phone’s Settings Ringer Types Sound SettingsSelecting Ringer Types for Phone Calls To select a ringer type for voice calls To adjust your phone’s volume settings Adjusting the Phone’s Volume SettingsSelecting Ringer Types for Messages To select a ringer type for messages To enable or disable alert sounds Sound IndicatorsSilence All To activate Silence All Setting Light Controls Display SettingsChanging the Text Greeting Status Light or Walkie-Talkie Button Light Backlight To change the backlight settingKeypad Sensor To set Keypad Sensor to measure ambient light Changing the Phone’s Menu Style Press O Settings Display Standby Display Clock TypeChanging the Clock Display To select the display screen’s menu style Changing Other Display Settings To change additional display settingsPress O Settings Display To enable your phone’s Location feature Location Settings Setting Message Alerts Messaging SettingsPress O Messaging Settings Notification Displaying Pop-up Messages Managing Preset Messages To edit or delete a preset messageTo add a new preset message To set your phone to Airplane Mode Airplane ModePress O Settings Others Airplane Mode No Service To turn TTY Mode on or off Press O Settings Others TTYTTY Use Emergency Calling Call Answer Mode Phone Setup OptionsTo set call answer mode Shortcuts Press O Settings Others Calling OptionsTo set special options to making dialing easier Press O Settings Others Language Display LanguageTo assign a language for the phone’s display Walkie-Talkie Settings To enable One Touch Walkie-TalkieEnabling One Touch Walkie-Talkie Silencing Talkgroup Calls Setting Your Talkgroup AreaTo set how your phone deals with Talkgroup calls To set your Talkgroup area Setting Your Phone’s Security To access the Security menu Accessing Your Security MenuPress O Settings Security Setting Your Phone’s Security SIM Card’s PIN SIM Card SecurityTurning SIM PIN On and Off To turn SIM PIN on or off Changing the PIN Entering the PINTo enter your PIN To change your PIN Unblocking the PIN Locking Your Phone Using Your Phone’s Lock FeatureUnlocking Your Phone Changing the Lock Code Using Special Numbers Calling In Lock ModeTo place an outgoing call in lock mode To add or replace a special number To limit access to your Contacts Limiting Access to ContactsLimiting Use of Your Phone Select Limit Use Lock Contacts To limit your Web access Limiting Data Services AccessLimiting Outgoing Calls To limit outgoing calls Limiting Walkie-Talkie Calls Limiting Incoming CallsTo limit incoming calls To limit Walkie-Talkie calls Select Erase My Content or Erase Contacts Resetting Your PhoneTo reset your phone Erasing Data Update Data Profile Security Features for Data ServicesTo change your Net Guard settings To update your profile Roaming Controlling Your Roaming Experience Recognizing the Roaming Icon on the Display Screen Understanding RoamingRoaming on Other Digital Networks Checking for Voicemail Messages While Roaming 101 To check your voicemail while roaming Set Mode Setting Your Phone’s Roam ModeTo set your phone’s roam mode Press O Settings Roaming Set Mode To turn Call Guard on or off Using Call GuardTo place roaming calls with Call Guard on To answer incoming roaming calls with Call Guard on Using Data Roam Guard Press O Settings Roaming Data Roam GuardTo turn Data Roam Guard on or off 105 Call History Viewing Call History Viewing the Call History of Phone CallsManaging Call History 107 To view Call History entries for phone calls To view Walkie-Talkie calls on the All Calls list To view Walkie-Talkie calls on the Walkie-Talkie listTo view details about a Walkie-Talkie call or Call Alert Making a Phone Call From Call History Phone Call History OptionsTo place a phone call from Call History 109 To save a phone number from Call History Saving a Phone Number From Call History Prepending a Phone Number From Call History To prepend a phone number from Call History111 Walkie-Talkie Call History Options Making a Walkie-Talkie Call From Call HistoryTo place a Walkie-Talkie call from Call History Saving Walkie-Talkie Information From Call History To save Walkie-Talkie information from Call History113 Erasing Call History To erase Call HistoryPress O Call History Erase Call History 115 Contacts About Contacts Using Contacts 117 Finding Names Finding Contacts EntriesFinding Speed Dial Numbers To find Contacts entries by name Finding Email Addresses Filtering EntriesTo filter Contacts entries by Category or Type Press O Contacts Filter Names Adding a Phone Number to a Contacts Entry Creating a Contacts EntryTo add a new Contacts entry Press O Contacts Add New Entry Assigning Speed Dial Numbers Assigning a Ringer or Picture to an Entry121 Assigning an Email Address or Web Address To assign a ringer or picture to an entryTo assign an email address or Web address to an entry Creating Distribution Lists Assigning a DateTo assign a date to an entry To create a Distribution List To edit a Contacts entry or Distribution List Editing a Contacts Entry or Distribution List Creating Group Walkie-Talkie Entries Contacts Entries for Walkie-Talkie Groups and TalkgroupsTo create a Contacts entry for a Walkie-Talkie Group 125 Press O Contacts Filter Names Walkie-Talkie Group To add a member to an existing GroupSelect Edit Edit Members To remove a member from a Group Creating Talkgroup Entries Editing Walkie-Talkie Group EntriesTo edit Group entries To create a Contacts entry for a Talkgroup To view your Categories Managing Your ContactsTo create your own custom Category Press O Contacts Manage Contacts Add Category Viewing Memory Status Erasing All ContactsTo erase all the Contacts entries stored in your phone 129 Viewing Entries Stored in Your SIM Card Using Your SIM ManagerDeleting Entries Stored in Your SIM Card To view entries stored in the SIM card Press O Contacts SIM Manager Copy to SIM To copy entries from your phone to your SIM cardTo copy entries from a SIM card to your phone Press O Contacts SIM Manager Copy to Contacts While Copying To dial a service from your Contacts Dialing Nextel ServicesPress O Contacts Services To dial a service from standby mode using your keypad Using the Phone’s Calendar and Tools Using Your Phone’s Calendar Using Your Phone’s ToolsUsing the Phone’s Calendar and Tools Adding an Event to the Calendar Using Your Phone’s CalendarCalendar & Tools To add an event Event Alert Menu Event AlertsViewing Events To view your scheduled events Changing to Weekly View Going to Today’s DateErasing an Event Erasing All Events Erasing Old EventsTo delete events scheduled before a specific time and date To delete all scheduled events Using the Alarm Clock Using Your Phone’s ToolsTo use the alarm clock 139 Using the World Clock Using the CalculatorTo use the calculator To view the time in different cities around the world Voice Records Voice Records141 Recording Voice Records Voice RecordsTo create a new Voice Record To record a conversation during a phone call Playing Voice Records Changing Voice Record SettingsTo play the Voice Records you have recorded To change your Voice Record maximum length and tone To rename, set as ringer, or delete a Voice Record Using Other Voice Record Options Service Features Service Features The Basics Service Features The Basics Setting Up Your Voicemail Using VoicemailService Features Voicemail Notification Sending an Incoming Call to Voicemail Using Another Phone to Access MessagesRetrieving Your Voicemail Messages Press O Messaging Voicemail Call Voicemail Using Expert Mode Setting Up Group Distribution ListsVoicemail Options Voicemail-to-Voicemail Message CallbackVoicemail-to-Voicemail Message Reply Voicemail-to-Voicemail Message Forwarding Clearing the Message Icon Voicemail-to-Voicemail Receipt RequestExtended Absence Greeting Voicemail Menu Key Composing SMS Text Messages Using SMS Text MessagingTo compose an SMS Text message Press O Messaging Send Message Using Preset Messages Accessing SMS Text MessagesMessaging Inbox To reply to an SMS Text message To switch back to the first caller Using Caller IDResponding to Call Waiting To respond to an incoming call while you’re on a call To make a Three-Way Call Making a Three-Way Call To activate Call Forwarding Using Call ForwardingTo deactivate Call Forwarding 157 Voice Command It’s Easy to Get StartedCreating Your Own Address Book Making a Call With Voice Command To make a call with Voice Command159 To access information using Voice Command Accessing Information Using Voice Command 161 Data Services Data Services Data Services Applications Your User Name Launching a Data ConnectionFinding Your User Name Connection Status and Indicators Navigating the WebSoftkeys Selecting Scrolling Going Home Going BackTo go back one To return to the home page from any other Web To access the download menus Accessing the Download MenusTo access the download menus from the Web browser Selecting an Item to Download To download a selected item Downloading an Item To access My Content Manager from the Web Using My Content ManagerTo download purchased content from My Content Manager 169 Select an option to continue Exploring the Web Using the Browser MenuOpening the Browser Menu To open the browser menu Data Services Creating a Bookmark To create a bookmark173 To access a bookmark Accessing a BookmarkDeleting a Bookmark Going to a Specific Web Site Restarting the Web Browser Reloading a WebTo reload refresh a Web To restart the Web browser Can I make calls and use data services at the same time? Data Services FAQsWhen is my data connection active? When is my data connection dormant? 177 Can I sign out of data services? Data Services Safety and Warranty Information Important Safety Information Important Safety Information General Precautions Important Safety Information181 AgION Antimicrobial- Built-in Protection for Your Phone Safety and General Information Benefits of AgION1 SafetyHow It Works Accreditation Exposure to Radio Frequency RF Energy Operational PrecautionsExternal Antenna Care Product Operation RF Energy Interference/Compatibility Follow Instructions to Avoid Interference ProblemsImplantable Medical Devices 185 Operational Warnings Driving PrecautionsAutomobile Air Bags Potentially Explosive Atmospheres Batteries and Chargers Damaged ProductsChargers 187 Symbol Definition Choking HazardsGlass Parts Seizures/Blackouts Repetitive Motion189 Hearing Aid Compatibility With Mobile Phones 191 Battery Tips 193 Specific Absorption Rate Data Information From the World Health Organization Owner’s Record Product RegistrationPhone Guide Proprietary Notice 195 Export Law Assurances Wireless The New Recyclable 197 California Perchlorate Label Drive Safe, Call SmartSM Smart Practices While Driving 199 Declaration of Conformity 201 Manufacturer’s Warranty Manufacturer’s Warranty What Does this Warranty Cover? Motorola Limited Warranty For the United States and CanadaProducts and Accessories Warranty Radio Accessories Products Covered Length of Coverage Monaural HeadsetsProducts Balance of the original Accessories that are Exclusions Software Who Is Covered? WarrantyProducts Covered 205 What Will Motorola Do? How to Obtain Warranty Service or Other InformationPhones Pagers 207 What Other Limitations Are There? Service and Repairs Index Index Index Index 211 Index