Getting Help | Sprint Nextel ic502 manual

Getting Help

Visit www.nextel.com

You can go online to:

⬤Access your account information.

⬤Check your minutes used (depending on your service plan).

⬤View and pay your bill.

⬤Enroll for online billing and automatic payment.

⬤Purchase accessories.

⬤Shop for the latest phones.

⬤View other service plans and options available.

⬤Learn more about data services and other great products like games, ringers, screen savers, and more.

Reaching Nextel Customer Service

You can reach Nextel Customer Service many different ways:

⬤Dial *2son your phone.

⬤Sign on to your account at www.nextel.com.

⬤Call us toll-free at 1-800-639-6111.

Receiving Automated Invoicing Information

For your convenience, your phone gives you access to invoicing information on your account. This information includes balance due, payment received, invoicing cycle, and an estimate of the number of minutes used since your last invoicing cycle.

To access automated invoicing information:

▶Press *4s.

6Section 1A: Setting Up Service

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Sprint Nextel ic502 manual Getting Help, Reaching Nextel Customer Service, Receiving Automated Invoicing Information

Contents

Phone Guide Ic502 by Motorola Software Copyright Notice Table of Contents 2C. Setting Your Phone’s Security 2F. Using Contacts2G. Using the Phone’s Calendar and Tools 2D. Controlling Your Roaming Experience 3A. Service Features The Basics 3B. Data Services4A. Important Safety Information 2H. Managing Voice Records 4B. Manufacturer’s Warranty Welcome to Nextel From Sprint Guide IntroductionPhone Your Phone’s Menu Iii WALKIE-TALKIE Tools SIM PIN Vii Text Input Viii Getting Started Setting Up Service This Section Setting Up Service Getting StartedDetermining If Your Phone Is Already Activated Unlocking Your Phone Setting Up Your Voicemail To set up your voicemail Data Services Password Account PasswordsAccount Password Voicemail Password Reaching Nextel Customer Service To access automated invoicing informationGetting Help Receiving Automated Invoicing Information Operator Services To access Operator ServicesSprint To call Sprint Your Phone The Basics Your Phone The Basics Your ic502 By Motorola Front View of Phone Inside View of Phone Key Functions Your Phone The Basics Antenna Getting Started With Your Phone Locating Your SIM Card Inserting Your SIM Card To insert your SIM card Removing Your SIM Card To remove your SIM card Using Your Phone’s Battery and Charger Installing the BatteryBattery Capacity To install your battery Your Phone The Basics To remove your battery Removing the BatteryCharging the Battery Using the Charger To use the charger provided with your phone Battery Use and Maintenance To power your phone offTurning Your Phone On and Off To turn your phone on To view information about your phone Press O Contacts My Info Basic Phone Features Viewing Status Information Indicates battery charge level icon shown is full For example, if you want to see your volume settings Navigating Through Phone MenusSelecting Menu Items Backing Up Within a Menu Help Accessories Entering Text Selecting a Character Input ModeTo change the character input mode Entering Characters Using Word English Text Input To enter a word using Word English Text Input Entering Characters Using Multi-Tap Mode Adding a Word to the Word English DatabaseTo add a word to the Word English Text Input database To enter characters by tapping the keypad Entering Numbers and Symbols To enter symbolsCharacters scroll in the following order To enter numbers Using Your Phone Making and Answering Calls Making and Answering Calls Types of Calls Making Calls To make a phone call using your keypad Making and Answering Phone CallsMaking Calls Answering Calls Ending a Call Answering a Roam Call With Call Guard EnabledTo disconnect a call when you are finished Emergency Mode and Walkie-Talkie Calls Emergency Mode With an Inactive SIM CardMissed Phone Calls Calling Emergency Numbers In-Call Options Enhanced 911 E911 Information End-of-Call Options Saving a Phone Number To dial or save phone numbers with pauses To save a number from standby modeDialing and Saving Phone Numbers With Pauses Abbreviated Dialing To make a call using Plus Code DialingPlus + Code Dialing Using Speed Dialing Dialing From ContactsTo dial directly from a Contacts entry For Speed Dial locations 2-9 One-Touch Dialing For Speed Dial locations 10-99 Two-Touch Dialing For Speed Dial locations 100-900 Three-Touch Dialing To make a Walkie-Talkie call Making Walkie-Talkie CallsDialing Walkie-Talkie Numbers WLK-TLK Contacts Using Stored Walkie-Talkie NumbersUsing Just the Member ID Setting Up Send via WLK-TLK Answering Walkie-Talkie CallsSending Contact Information Press O Walkie-Talkie WLK-TLK Contacts Select Send My Phone Info Using Send via WLK-TLKTo setup Send via WLK-TLK Press O Contacts Find All Names Select My Phone Info Creating a Group Using WLK-TLK Contacts Group Walkie-Talkie CallsMaking Group Walkie-Talkie Calls To make a Group Walkie-Talkie call Answering Group Walkie-Talkie Calls To create a Group using WLK-TLK ContactsGroup Walkie-Talkie Call Information Sharing Groups Group Walkie-Talkie Call DetailsTo view call details while on a Group Walkie-Talkie call To store Groups from Call History To forward a Group using Send via WLK-TLK Select Send via WLK-TLK Making and Answering Talkgroup Calls Difference Between Group Walkie-Talkie and Talkgroup CallsGroup Talkgroup Icon Geography Maximum Size To join a Talkgroup Joining a TalkgroupAdding More Talkgroups Making Talkgroup Calls Receiving Talkgroup CallsTo make Talkgroup calls WLK-TLK Contacts Making and Answering Direct TalkCalls Setting Your Phone to Direct Talk Direct Talk Setup OptionsTo return to network mode from Direct Talk To set your phone to Direct Talk To set a channel and code To make a Code call using Direct TalkCode Direct Talk Calls To set your phone to Private Only Private Direct Talk CallsReceiving a Private Direct Talk Call Receiving All Calls on a Channel Making a Private Direct Talk CallOnly To make a private Direct Talk Call Making Emergency Calls While in Direct Talk Mode To set the code to Receive All To send a Call Alert Using Call AlertsSending Call Alerts Responding to a Call Alert Viewing Call Alerts Then Keeping TrackIncoming Phone Calls You receive the Walkie-Talkie call Direct Talk Controlling Your Phone’s Settings Controlling Your Phone’s Settings Sound Settings Ringer TypesSelecting Ringer Types for Phone Calls To select a ringer type for voice calls Adjusting the Phone’s Volume Settings To adjust your phone’s volume settingsSelecting Ringer Types for Messages To select a ringer type for messages Sound Indicators To enable or disable alert soundsSilence All To activate Silence All Display Settings Setting Light ControlsChanging the Text Greeting Status Light or Walkie-Talkie Button Light To change the backlight setting BacklightKeypad Sensor To set Keypad Sensor to measure ambient light Press O Settings Display Standby Display Clock Type Changing the Phone’s Menu StyleChanging the Clock Display To select the display screen’s menu style Press O Settings Display Changing Other Display SettingsTo change additional display settings Location Settings To enable your phone’s Location feature Messaging Settings Setting Message AlertsPress O Messaging Settings Notification Displaying Pop-up Messages To add a new preset message Managing Preset MessagesTo edit or delete a preset message Airplane Mode To set your phone to Airplane ModePress O Settings Others Airplane Mode No Service TTY Use To turn TTY Mode on or offPress O Settings Others TTY Emergency Calling Phone Setup Options Call Answer ModeTo set call answer mode Shortcuts To set special options to making dialing easier Press O Settings OthersCalling Options To assign a language for the phone’s display Press O Settings Others LanguageDisplay Language Enabling One Touch Walkie-Talkie Walkie-Talkie SettingsTo enable One Touch Walkie-Talkie Setting Your Talkgroup Area Silencing Talkgroup CallsTo set how your phone deals with Talkgroup calls To set your Talkgroup area Setting Your Phone’s Security Accessing Your Security Menu To access the Security menuPress O Settings Security Setting Your Phone’s Security SIM Card Security SIM Card’s PINTurning SIM PIN On and Off To turn SIM PIN on or off Entering the PIN Changing the PINTo enter your PIN To change your PIN Unblocking the PIN Using Your Phone’s Lock Feature Locking Your PhoneUnlocking Your Phone Changing the Lock Code Calling In Lock Mode Using Special NumbersTo place an outgoing call in lock mode To add or replace a special number Limiting Access to Contacts To limit access to your ContactsLimiting Use of Your Phone Select Limit Use Lock Contacts Limiting Data Services Access To limit your Web accessLimiting Outgoing Calls To limit outgoing calls Limiting Incoming Calls Limiting Walkie-Talkie CallsTo limit incoming calls To limit Walkie-Talkie calls Resetting Your Phone Select Erase My Content or Erase ContactsTo reset your phone Erasing Data Security Features for Data Services Update Data ProfileTo change your Net Guard settings To update your profile Controlling Your Roaming Experience Roaming Understanding Roaming Recognizing the Roaming Icon on the Display ScreenRoaming on Other Digital Networks Checking for Voicemail Messages While Roaming To check your voicemail while roaming 101 Setting Your Phone’s Roam Mode Set ModeTo set your phone’s roam mode Press O Settings Roaming Set Mode Using Call Guard To turn Call Guard on or offTo place roaming calls with Call Guard on To answer incoming roaming calls with Call Guard on To turn Data Roam Guard on or off Using Data Roam GuardPress O Settings Roaming Data Roam Guard Call History 105 Managing Call History Viewing Call HistoryViewing the Call History of Phone Calls To view Call History entries for phone calls 107 To view details about a Walkie-Talkie call or Call Alert To view Walkie-Talkie calls on the All Calls listTo view Walkie-Talkie calls on the Walkie-Talkie list Phone Call History Options Making a Phone Call From Call HistoryTo place a phone call from Call History 109 Saving a Phone Number From Call History To save a phone number from Call History 111 Prepending a Phone Number From Call HistoryTo prepend a phone number from Call History To place a Walkie-Talkie call from Call History Walkie-Talkie Call History OptionsMaking a Walkie-Talkie Call From Call History 113 Saving Walkie-Talkie Information From Call HistoryTo save Walkie-Talkie information from Call History Press O Call History Erase Call History Erasing Call HistoryTo erase Call History Contacts 115 Using Contacts About Contacts 117 Finding Contacts Entries Finding NamesFinding Speed Dial Numbers To find Contacts entries by name Filtering Entries Finding Email AddressesTo filter Contacts entries by Category or Type Press O Contacts Filter Names Creating a Contacts Entry Adding a Phone Number to a Contacts EntryTo add a new Contacts entry Press O Contacts Add New Entry 121 Assigning Speed Dial NumbersAssigning a Ringer or Picture to an Entry To assign an email address or Web address to an entry Assigning an Email Address or Web AddressTo assign a ringer or picture to an entry Assigning a Date Creating Distribution ListsTo assign a date to an entry To create a Distribution List Editing a Contacts Entry or Distribution List To edit a Contacts entry or Distribution List Contacts Entries for Walkie-Talkie Groups and Talkgroups Creating Group Walkie-Talkie EntriesTo create a Contacts entry for a Walkie-Talkie Group 125 To add a member to an existing Group Press O Contacts Filter Names Walkie-Talkie GroupSelect Edit Edit Members To remove a member from a Group Editing Walkie-Talkie Group Entries Creating Talkgroup EntriesTo edit Group entries To create a Contacts entry for a Talkgroup Managing Your Contacts To view your CategoriesTo create your own custom Category Press O Contacts Manage Contacts Add Category Erasing All Contacts Viewing Memory StatusTo erase all the Contacts entries stored in your phone 129 Using Your SIM Manager Viewing Entries Stored in Your SIM CardDeleting Entries Stored in Your SIM Card To view entries stored in the SIM card To copy entries from your phone to your SIM card Press O Contacts SIM Manager Copy to SIMTo copy entries from a SIM card to your phone Press O Contacts SIM Manager Copy to Contacts While Copying Dialing Nextel Services To dial a service from your ContactsPress O Contacts Services To dial a service from standby mode using your keypad Using the Phone’s Calendar and Tools Using the Phone’s Calendar and ToolsUsing Your Phone’s Calendar Using Your Phone’s Tools Using Your Phone’s Calendar Adding an Event to the CalendarCalendar & Tools To add an event Event Alerts Event Alert MenuViewing Events To view your scheduled events Erasing an Event Changing to Weekly ViewGoing to Today’s Date Erasing Old Events Erasing All EventsTo delete events scheduled before a specific time and date To delete all scheduled events Using Your Phone’s Tools Using the Alarm ClockTo use the alarm clock 139 Using the Calculator Using the World ClockTo use the calculator To view the time in different cities around the world 141 Voice RecordsVoice Records Voice Records Recording Voice RecordsTo create a new Voice Record To record a conversation during a phone call Changing Voice Record Settings Playing Voice RecordsTo play the Voice Records you have recorded To change your Voice Record maximum length and tone Using Other Voice Record Options To rename, set as ringer, or delete a Voice Record Service Features Service Features The Basics Service Features The Basics Using Voicemail Setting Up Your VoicemailService Features Voicemail Notification Using Another Phone to Access Messages Sending an Incoming Call to VoicemailRetrieving Your Voicemail Messages Press O Messaging Voicemail Call Voicemail Voicemail Options Using Expert ModeSetting Up Group Distribution Lists Callback Voicemail-to-Voicemail MessageVoicemail-to-Voicemail Message Reply Voicemail-to-Voicemail Message Forwarding Extended Absence Greeting Clearing the Message IconVoicemail-to-Voicemail Receipt Request Voicemail Menu Key Using SMS Text Messaging Composing SMS Text MessagesTo compose an SMS Text message Press O Messaging Send Message Accessing SMS Text Messages Using Preset MessagesMessaging Inbox To reply to an SMS Text message Using Caller ID To switch back to the first callerResponding to Call Waiting To respond to an incoming call while you’re on a call Making a Three-Way Call To make a Three-Way Call Using Call Forwarding To activate Call ForwardingTo deactivate Call Forwarding 157 Creating Your Own Address Book Voice CommandIt’s Easy to Get Started 159 Making a Call With Voice CommandTo make a call with Voice Command Accessing Information Using Voice Command To access information using Voice Command Data Services 161 Data Services Applications Data Services Finding Your User Name Your User NameLaunching a Data Connection Softkeys Connection Status and IndicatorsNavigating the Web Scrolling Selecting Going Back Going HomeTo go back one To return to the home page from any other Web Accessing the Download Menus To access the download menusTo access the download menus from the Web browser Selecting an Item to Download Downloading an Item To download a selected item Using My Content Manager To access My Content Manager from the WebTo download purchased content from My Content Manager 169 Select an option to continue Using the Browser Menu Exploring the WebOpening the Browser Menu To open the browser menu Data Services 173 Creating a BookmarkTo create a bookmark Accessing a Bookmark To access a bookmarkDeleting a Bookmark Going to a Specific Web Site Reloading a Web Restarting the Web BrowserTo reload refresh a Web To restart the Web browser Data Services FAQs Can I make calls and use data services at the same time?When is my data connection active? When is my data connection dormant? Can I sign out of data services? 177 Data Services Safety and Warranty Information Important Safety Information Important Safety Information 181 General PrecautionsImportant Safety Information Safety and General Information AgION Antimicrobial- Built-in Protection for Your Phone Safety Benefits of AgION1How It Works Accreditation Operational Precautions Exposure to Radio Frequency RF EnergyExternal Antenna Care Product Operation Follow Instructions to Avoid Interference Problems RF Energy Interference/CompatibilityImplantable Medical Devices 185 Driving Precautions Operational WarningsAutomobile Air Bags Potentially Explosive Atmospheres Damaged Products Batteries and ChargersChargers 187 Glass Parts Symbol DefinitionChoking Hazards 189 Seizures/BlackoutsRepetitive Motion Hearing Aid Compatibility With Mobile Phones 191 Battery Tips Specific Absorption Rate Data 193 Information From the World Health Organization Product Registration Owner’s RecordPhone Guide Proprietary Notice 195 Wireless The New Recyclable Export Law Assurances California Perchlorate Label 197 Smart Practices While Driving Drive Safe, Call SmartSM 199 Declaration of Conformity 201 Manufacturer’s Warranty Manufacturer’s Warranty Motorola Limited Warranty For the United States and Canada What Does this Warranty Cover?Products and Accessories Warranty Products Covered Length of Coverage Monaural Headsets Radio AccessoriesProducts Balance of the original Accessories that are Exclusions Who Is Covered? Warranty SoftwareProducts Covered 205 How to Obtain Warranty Service or Other Information What Will Motorola Do?Phones Pagers What Other Limitations Are There? 207 Service and Repairs Index Index Index Index 211 Index