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Sun Microsystems manual Sun StorEdge Availability Suite 3.2 Software, Troubleshooting Guide

Models: 3.2

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Sun StorEdge™

Sun StorEdge™

Availability Suite 3.2 Software

Troubleshooting Guide

Sun Microsystems, Inc.

www.sun.com

Part No. 817-3752-10

December 2003, Revision 51

Submit comments about this document at: http://www.sun.com/hwdocs/feedback

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Sun Microsystems manual Sun StorEdge Availability Suite 3.2 Software, Troubleshooting Guide

Contents

Sun StorEdge Availability Suite 3.2 Software Troubleshooting GuidePart No. December 2003, Revision Please Recycle 1.Point-in-TimeCopy Software Troubleshooting Tips Contents2.Remote Mirror Software Troubleshooting Tips PrefaceEnabled Software on Only One Host Correcting Common User ErrorsVolumes Are Inaccessible Wrong Volume Set Name SpecifiedBefore You Read This Book PrefaceHow This Book Is Organized Using UNIX CommandsTypographic Conventions Shell PromptsRelated Documentation Contacting Sun Technical Support Accessing Sun DocumentationSun Welcomes Your Comments Page Troubleshooting Checklist Point-in-TimeCopy Software Troubleshooting Tips“Troubleshooting Checklist” on page “Safeguarding the VTOC Information” on pageImproving Performance Checking Log FilesSafeguarding the VTOC Information Page “Troubleshooting Log Files and Services” on page Remote Mirror Software Troubleshooting Tips“Correcting Common User Errors” on page “Checking the Integrity of the Link” on pageTroubleshooting Checklist Troubleshooting Log Files and ServicesTABLE 2-1 Troubleshooting Checklist Checking Log Files Checking the /etc/nsswitch.conf File Checking That the rdc Service Is Runningrpcinfo netstat If the /dev/rdc Link Is Not Created#grep rdc /etc/name_to_major Checking the Integrity of the Link#grep pseudo /usr/kernel/drv/rdc.conf Testing with ping Testing with ifconfigTesting with snoop and atmsnoop #ifconfig -anws822# snoop -dhme0 port rdc Enabled Software on Only One Host Correcting Common User ErrorsVolumes Are Inaccessible “Enabled Software on Only One Host” on page#newfs -N /dev/vx/rdsk/rootdg/test0 Wrong Volume Set Name Specified#sndradm -uncalamari:/dev/vx/rdsk/rootdg/tony1 Using the dsstat Command Incorrectly# dsstat -msndr # sndradm -pAccommodating Memory Requirements To Find the Volume Set NameRunning Startup Script Out of Order The order of write operations must be maintained within a group. Therefore, these out of order requests must be stored in memory on the secondary host until the missing request comes in and completes Page Error Messages From Meaning Error MessageFrom Error MessageMeaning Kernelerrors Error MessageFrom MeaningFrom Error MessageMeaning KernelFrom Meaning Error MessagePITC From Meaning Error MessagePITC From Error MessageMeaning KernelThe disk queue volume specified for the Error MessageFrom MeaningFrom Error MessageMeaning PITCFrom Meaning Error MessagePITC From Error MessageMeaning PITCFrom Meaning Error MessagePITC From Error MessageMeaning PITCFrom Error MessageMeaning PITCFrom Error MessageMeaning KernelFrom Error MessageMeaning PITCFrom Error MessageMeaning Set does not have a disk queue attached whenFrom Error MessageMeaning KernelFrom Meaning Error MessageCould not determine the host name of the system From Error MessageMeaning this set has failedFrom Meaning Error MessagePITC From Error MessageMeaning PITCRelated Error Messages