TANDBERG V 11.8 manual Troubleshoot, Error messages of bookings in the past from TMS

Appendix A Slow update of meetings from TMS to Exchange

Troubleshoot

If meetings are slow to be updated, make sure that there is no firewall that blocks e-mail from the TMS server to the Exchange server. When a meeting is booked in TMS, and e-mail is sent to the TMS-service account of the Exchange Integration, trigging the synchronizer to start. If a firewall blocks this mail, the meeting will only be imported by the synchronizer in to Exchange/Outlook when the synchronizer is ran because the 5 minute interval.

If a firewall is not blocking the e-mail, check anti virus software running. In some cases anti virus software will block e-mail sent to the TMS-service account.

To verify that the mail is received by the TMS-service account, check the mail store of that account when a booking is being made. If no mail is received, the synchronizer will not be triggered.

Error messages of bookings in the past from TMS

When making a booking on the Exchange server where the dateformat on the Exchange server is different than the UTC format, you might get some strange booking errors like “You can not book a conference in the past” when trying to book a meeting in Outlook.

If this happens, verify that the registry key HKEY_USERS\.Default\Control Panel\International\sShortDate is set to the dateformat DD/MM/YYYY format.

From TMS 11.8 and upwards TMS should give a better error message in such a case.

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