32 Model H63TroubleshootingGuide
PROBLEM PROBABLE CAUSE REMEDY PAGE
REF.
2. Hard lock message
appears on LCD.
a. There has been a
thermistor failure (freezing
cylinder, hopper, or glycol)
during the heat treatment
process.
a. The freezer must be
disassembled and brush
cleaned.
13
b. More than 14 days since
last brush cleaning.
b. The freezer must be
disassembled and brush
cleaned every 14 days.
13
3. No product being
dispensed with draw valve
open and machine in the
AUTO mode.
a. There is a freeze-up in the
mix inlet hole.
a. Call a service technician
to adjust hopper
temperature.
-- -- --
b. The assembled air tubes
are installed incorrectly.
b. Install in the mix inlet hole,
using the end with the
hole in it. Pin on inner air
tube must be positioned at
the bottom of notchin the
outer air tube.
23
c. Beater rotating
counter-clockwise.
c. Contact service technic ian
to correct rotationto
clockwise.
-- -- --
d. There is an inadequate
amount of mix in the
hopper.
d. Fill the hopper with mix. 23
4. The product is too stiff. a. Improper lubrication of
torque rotor o-rings.
a. Lubricate the o-rings
properly.
19
b. Improper consistency
control adjustment.
b. Product, with no syrup
blended (vanilla), should
be dispensed at 26_to
28_F.(-3.3_ to -2.2_C.).
11
c. The torque rotor is
binding.
c. Before installing the
torque arm, check to see
if the torque rotor can be
rotated freely without
binding.
21
d. Torque arm not installed. d. Inst all torque arm. 21