4Troubleshooting
Troubleshooting table Following table may help you determine the nature of the problem, and provides some
plausible solutions:
Problem | Solution | |
|
| |
SpeedTouch™ does not work. | Make sure that the SpeedTouch™ is plugged | |
(none of the LEDs light up) | into an electrical outlet. | |
|
| |
| Make sure that you are using the correct | |
| power supply for your SpeedTouch™ device. | |
|
| |
LAN LED does not light up. | Make sure that the cable(s) are securely | |
Link integrity/Activity LED of partic- | connected to the | |
ular Ethernet port does not light up. |
| |
Make sure that you are using the correct | ||
| ||
| cable type for your Ethernet equipment. | |
|
| |
Make sure the computer's Ethernet port | ||
Ethernet port does not light up. | supports | |
| and/or is configured for | |
|
| |
SpeedTouch™530 USB driver instal- | Verify that your computer is running one of | |
lation failed. | the supported OSs and that it meets the | |
| according minimum requirements. | |
|
| |
| Verify that no previous SpeedTouch™ USB | |
| driver is installed on your PC. | |
| Uninstall other SpeedTouch™ USB software | |
| and/or drivers. | |
|
| |
Temporarily poor performance of | Your USB port congests, meaning that too | |
SpeedTouch™530, connected via a | much traffic is passing through it. | |
USB hub. | Avoid using multiple high speed USB devices, | |
| e.g. scanners, speaker, etc. during heavy duty, | |
| e.g. a data download. | |
|
| |
Poor SpeedTouch™ performance. | Make sure that the SpeedTouch™ is installed | |
| and configured as instructed in this Setup and | |
| User's Guide and/or as instructed by the ISP. | |
|
| |
| Check whether a central splitter or dedi- | |
| cated filters are installed properly. | |
|
| |
No Line synchronization achieved. | Make sure that ADSL service is enabled on | |
Line Sync LED keeps flashing | the wall outlet the SpeedTouch™ is | |
| connected to. | |
|
| |
| Make sure that the correct SpeedTouch™ | |
| variant is used for your DSL service. | |
|
| |
| In case of ADSL/POTS services at your | |
| premises, ONLY use a SpeedTouch™510 | |
| ADSL/POTS variant. | |
| In case of ADSL/ISDN services at your local | |
| premises, ONLY use a SpeedTouch™510i | |
| ADSL/ISDN variant. | |
|
|
42 | 3EC 37891 AAAA TCZZA Ed. 01 |
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