GB If something doesn’t work
Before calling the Technical Service, please make the following checks:
Fault |
| Possible cause | Possible solution |
FOR ALL THE MODELS: |
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The induction zones are not heating up |
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| The pan is unsuitable (it | Check that the pan base |
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| does not have a ferromag- | reacts to a magnet, or use a |
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| netic base or it is too | larger pan. |
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| small). |
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When you start using the induction zones, you hear |
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a buzzing sound |
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| The pan is light or made | This buzzing is not a fault. If, |
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| up of more than one part. | however, you wish to avoid it, |
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| The buzzing comes from | lower the power level slightly |
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| energy being transmitted | or use a pan that has a hea- |
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| directly to the base of the | vier base, and/or that is made |
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| pan. | of a single part |
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The touch control does not come on or, if it |
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comes on, it does not work |
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| No hotplate has been | Make sure that a hotplate |
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| selected. | has been selected before |
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| trying to use it. |
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| The sensors and/or your | Keep the touch control’s |
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| fingers are damp. | surface and your fingers dry. |
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| The lock is enabled | Disable the lock. |
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The sound of a fan can be heard while cooking, and it continues when | |||
the cooker has been turned off. |
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| There is a fan in the | The fan only comes on when |
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| induction zones to cool | the electronics heat up - |
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| the electronics. | when the temperature goes |
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| down it goes off automati- |
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| cally, whether or not the hob |
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| is on. |
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When frying or making a stew, the energy in the induction zones seems | |||
to decrease (“the hotplate gets less hot”) |
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| If the temperature of the | Overheating problems while |
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| glass or of the electrics | cooking only occur under |
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| gets too high while coo- | conditions of extreme use |
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| king, a | (cooking for a long time at full |
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| tem is triggered that | power) or when the hob has |
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| adjusts the power of the | been wrongly installed. |
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| hotplates so that the tem- | Check that the hob has been |
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| perature does not get any | installed as described in the |
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| higher. | instruction manual. |
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