Cooktop Care and Maintenance

Troubleshooting

Before calling for service, check these suggestions to avoid unnecessary service charges.

QUESTION

SUGGESTED SOLUTIONS

 

 

Element cycles on the highest setting

• This is normal. The temperature limiter

 

operates automatically to protect the

 

glass ceramic surface from extreme high

 

temperature damage

 

 

Element cycles more than usua

• Pan base is warped and not making full

 

contact with the heating surface

 

• Base diameter of pan is too small for the

 

size of he element

 

• Pan ingredients have boiled dry

 

• Material of pan is a poor heat conductor;

 

heat transfers too slowly

 

• Element turned on without a pan in place

 

(CEF and CET Models or CEP with Zone

 

Smart™ turned off.)

 

 

A slight odor is noticeable when an element is

• It is normal and will disappear after several

turned on

ses

 

 

Flashing control lights

• Signals an incomplete setting; requires

 

another action

 

For example, the fl ashing light rings require

 

touching a numbered heat setting

 

 

Cooktop controls will not turn on

• Control panel is LOCKED. Touch and hold

 

Panel Lock until the light turns off

 

• Check the power source to see if a fuse has

 

blown or if the circuit breaker tripped.

 

 

The cooktop has switched itself off

• The Power Pad or Element Pad was

 

unintentionally touched. Reset the control

Replacement razor blades for the scraper

• The scraper is packaged with single edge,

 

stainless steel blades. Use a standard

 

single-edge blade for replacement.

HOW TO OBTAIN SERVICE

For authorized service or parts information, call 800/735-4328. We want you to remain a satisfi ed cus- tomer. If a problem does come up that cannot be resolved in your satisfaction, please let us know

Write Thermador Customer Call Center, 5551 McFadden Avenue, Huntington Beach CA 92649 or call 800/735-4328. Whether you write or call, please provide us with the Model Number, Serial Number and Date of Original Purchase or Installation.

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