Thermador GGSCV30/36/365, SGSCV36G Before Calling, Service Information, OFF Rating Plate

Section

Six: Service

BEFORE

CALLING

FOR SERVICE

Before calling for service, check the following to avoid unnecessary service charges.

The burners

do not light

within 4

•

Are the

igniters sparking?

•

Is there

excess water

or liquid cleaner on the

igniter?

seconds:

•

Is the

burner

cap level and properly

positioned

on

the burner

base?

See Page 12.

•

Are the

burner

ports

clogged? See page 13.

•

Is the gas shutoff

valve

in the ON

position?

•

Is the gas supply to the house or

the area turned off?

The igniters do not spark:

•

Is the power

cord plugged all the way

into the wall

receptacle?

•Is the circuit breaker tripped or household fuse blown?

•Is there a power outage in the area? Is there a draft in the room?

The igniters spark intermittently:

Check that the wires to the electric outlet have not been

reversed. See Note below re: polarity.

Was a liquid cleaner sprayed on the igniter?

The

burner

flame

is yellow,

distorted

Is the

burner cap level and properly

positioned on the burner

or does

not burn

completely

around

base?

See Page 12.

the

burner

cap:

Are the burner ports dirty or clogged ? See Page 13.

Was the

the cool<top installed correctly? (Have it checked by a

qualified

technician.)

Models

SGS36G,

SGSCV36G,

Check

to

be certain

the element terminals are pushed securely

SGNCV36G

&

SGN36G

m If

the

into the receptacle. If element needs replacement, use only

Griddle element does not heat:

original Thermador

parts.

Models

GGNCV30/36,

SGNCV36G,

Check the reset button located at the bottom of the intake

assembly, see Page 27, front view,

item F.

SGSCV36G:

If

the

ventilation

sys-

tem

does

not operate:

If there

is a power

failure:

•

See Page13.

NOTE: Polarity--In older houses, wiring polarity was not always observed. Although polar- ized receptacles (3 Prong) may

SERVICE INFORMATION

For handy reference, copy the information below from the rating plate. Keep your invoice for warranty validation.

have been installed, they

have been wired incorrectly.

could

If Model Number Dealer's Telephone Number

they were wired incorrectly,		the
igniters see a grounded	condition		Service Center's Name
		Serial Number

and may click intermittently even with both the control knobs turned

OFF.

RATING PLATE

The Rating Plate shows the model number and serial number of your cooktop. It is located underneath the cool<top at the right front corner of the rough-in box.

Date of Purchase Service Center's Telephone Number

Dealer's Name

Page 28