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| Section | Six: Service | ||
BEFORE | CALLING | FOR SERVICE |
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Before calling for service, check the following to avoid unnecessary service charges. |
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The burners | do not light | within 4 | • | Are the | igniters sparking? |
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• | Is there | excess water | or liquid cleaner on the | igniter? | ||||||||||
seconds: |
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| • | Is the | burner | cap level and properly | positioned | on | the burner | |||||
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| base? | See Page 12. |
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| • | Are the | burner | ports | clogged? See page 13. |
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| • | Is the gas shutoff | valve | in the ON | position? |
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| • | Is the gas supply to the house or | the area turned off? | |||||||||
The igniters do not spark: |
| • | Is the power | cord plugged all the way | into the wall | receptacle? | ||||||||
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•Is the circuit breaker tripped or household fuse blown?
•Is there a power outage in the area? Is there a draft in the room?
The igniters spark intermittently:
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| Check that the wires to the electric outlet have not been | ||||
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| reversed. See Note below re: polarity. | ||||
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| Was a liquid cleaner sprayed on the igniter? | ||||
The | burner | flame | is yellow, | distorted |
| Is the | burner cap level and properly | positioned on the burner | ||||||
or does | not burn | completely | around |
| base? | See Page 12. |
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the | burner | cap: |
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| Are the burner ports dirty or clogged ? See Page 13. | |||||
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| Was the | the cool<top installed correctly? (Have it checked by a | |||
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| qualified | technician.) |
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Models |
| SGS36G, |
| SGSCV36G, |
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| Check | to | be certain | the element terminals are pushed securely | ||||
SGNCV36G | & | SGN36G | m If | the |
| into the receptacle. If element needs replacement, use only | ||||||||
Griddle element does not heat: |
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| original Thermador | parts. |
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Models | GGNCV30/36, | SGNCV36G, |
| Check the reset button located at the bottom of the intake | ||||||||||
| assembly, see Page 27, front view, | item F. | ||||||||||||
SGSCV36G: | If | the |
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tem | does | not operate: |
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If there | is a power | failure: |
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| • | See Page13. |
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NOTE:
SERVICE INFORMATION
For handy reference, copy the information below from the rating plate. Keep your invoice for warranty validation.
have been installed, they
have been wired incorrectly.
could
If Model Number | Dealer's Telephone Number |
they were wired incorrectly, | the |
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igniters see a grounded | condition | Service Center's Name | |
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| Serial Number | |
and may click intermittently even with both the control knobs turned
OFF.
RATING PLATE
The Rating Plate shows the model number and serial number of your cooktop. It is located underneath the cool<top at the right front corner of the
Date of Purchase | Service Center's Telephone Number |
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Dealer's Name
Page 28
