Chapter 4 TROUBLESHOOTING

48About Troubleshooting Guide

The Troubleshooting Guide (PDF) describes the causes and the troubleshooting of problems when you use the

equipment.

References to the Troubleshooting Guide

Chapter Title Section
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed
Messages Displayed on the Touch Panel
Clearing a Paper Misfeed
Clearing a Staple Jam
Replacing a Toner Cartridge
Replacing the Waste Toner Box
Relling With Staples
Cleaning the Main Chargers and LED Print Heads
Cleaning the Hole Punch Dust Bin
When Printed Sheets Overow from the Exit Tray
Chapter 2 TROUBLESHOOTING FOR COPYING Copying Problems
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems
Printer Driver Problems
Network Connection Problems
Client Problems
Hardware Problems
Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems
Chapter 5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems
Chapter 6 TROUBLESHOOTING FOR NETWORK
CONNECTIONS
Locating the Equipment in the Network
LDAP Search and Authentication Problems
Printing Problems (Network Related)
Network Fax (N/W-Fax) Driver Problems
Client Software Authentication Problems
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH
TopAccess
Hardware Status Icons on TopAccess [Device] Tab
Error Messages
Error Codes
Chapter 8 WHEN SOMETHING IS WRONG WITH THE
EQUIPMENT
When You Think Something Is Wrong With the Equipment
Regular Maintenance

Press [JOB STATUS] and then the [LOG] tab on the touch

panel; the LOG menu is displayed. The job history and

error codes are displayed in the LOG menu.

For details of the error codes, refer to the following guide:

& Troubleshooting Guide (PDF): “Chapter 7: CHECKING

THE EQUIPMENT STATUS WITH TopAccess” - “Error Codes”

Error codes