360050398

10.9.4 Password lost

If the user password is lost and High level security is set, the drive does not allow the user to access any data. However, the drive can be unlocked using the master password.

If the user password is lost and Maximum security level is set, it is impossible to access data. However, the drive can be unlocked using the ERASE UNIT command with the master password. The drive will erase all user data and unlock the drive.

User password lost

 

 

 

 

 

 

High

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Level?

 

UNLOCK with master password

 

Maximum

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ERASE PREPARE

 

 

 

Normal operation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ERASE UNIT with master password

Normal operation but data lost

Figure 6 User password lost

If both the user password and the master password are lost, the drive cannot be in normal operation mode.

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