RTC is confirmable at all the extension lines.
OGM - Out Going Message
1.All OGMs can be played in the
2.Attendant Mode
is used when all incoming calls need to be received by the person at station 200 without any system OGMs.
3.See page 27 “Attendant Selection” to set the Attendant Mode to receive all incoming calls at station
9
Recording System OGMs (Auto Attendant )
The next step in installation is to record seven outgoing messages (OGMs) which contain your personal or company’s greeting messages and information about the station numbers, exchange service messages. Default messages are already recorded in the unit. Record these again if you want to change the messages.
System OGMs are changed automatically in voice prompt, according to the extension line expanding or contracting.
System OGMs
OGM 1 (Greeting message and information about the station numbers) OGM 1 contains your personal or company’s greeting messages and information about the station numbers for the Business Hour Mode, when you are in the office or home.
Default OGM 1: “Please press the extension number between 200 and 215. Press nine to speak to the operator. Thank you.”
OGM 2 (When the Line is Busy)
OGM2 is used when the called station is busy.
Default OGM 2: “The line is busy. Please dial another extension or press nine to speak to the operator or press seven to leave a message.”
OGM 3 (When there is No Answer)
OGM3 is used when the called station is unable to answer the incoming call. Default OGM 3: “No answer. Please dial another extension or press
nine to speak to the operator or press seven to leave a message.”
OGM 4 (When Connecting to the Line)
OGM4 is used when the incoming call is connecting to the called station. Default OGM 4: “Please hold. Your call is being transferred. It may take a few seconds.”
OGM 5 (When the Wrong Number is pressed) OGM5 is used when wrong number is pressed.
Default OGM 5: “The number is not valid. Please try again.”
OGM 6 (When System is in the
OGM6 contains your personal or company’s greeting messages and information about the station numbers for the Off Hour Mode, when you are not in the office or home.
Default OGM 6: “This is not our normal business hour. If you want to leave a message. Please press the extension number or press nine. For an urgent call press 216. Thank you.”
OGM 7 (When Connecting to the Operator)
OGM8 is used when the incoming call is connecting to the operator. Default OGM 8: “Please hold. I will connect your call to the operator.”
