UTStarcom PN-820 Activesync Troubleshooting, Activesync Support Code Troubleshooter, Windows

ACTIVESYNC TROUBLESHOOTING

ACTIVESYNC SUPPORT CODE TROUBLESHOOTER

ActiveSync supplies support codes to supplement error and other status messages on the Status page. This topic maps these support codes to information that may help you respond to ActiveSync problems.

Windows	Windows		Troubleshooting
Mobile Version	Mobile 2003	Error Message
5.0 Support	Support Code		information
Code	(if different)
0x85002002	0x80042001	There is not enough	ActiveSync ran out of
		free memory	storage. Try to sync
		on your device	again after you free more
		to synchronize	storage.
		information. Delete
		unused files from
		your device or close
		programs that are
		running to free up
		memory.
0x85002003	0x80042002	The server could	Sync was not completed
		not be reached. This	because the device had to
		can be caused by	wait too long to establish a
		temporary network	connection with Exchange
		conditions.	Server. Try to sync again
			later.
0x85002004		You have stopped	This is an informative
		synchronization.	message and does
			not indicate an error.
			Synchronization was
			stopped manually.
0x85002007	0x80042006	ActiveSync	There is a temporary
		encountered a	problem with the server.
		problem on the	Try again later. If the
		server.	problem persists, you
			may need to contact an
			administrator.
0x85002008		ActiveSync	This is an error
		encountered a	synchronizing a single
		problem with the	item (a per-item error).
		following item:	This error can usually
		[Item Type]: [Item	be corrected only by
		Name]	removing the item that
		If the error persists,	caused the error. If you
		you may need to	choose to sync again to
		delete the item.	see if the error persists,
			be aware that items
			causing this type of error
			will be skipped and will not
			show up again.

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