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Vertical Communications 8324F, 8312S, 8324S manual Accessing The Button Levels

Models: 8324F 8312S 8324S

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Using The Attendant Features

GCA70–250

10.16.1Accessing The Button Levels

The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level 1, the next button activates level 2, etc. A light beside the appropriate button lights to indicate which level is currently active.

ib48x

ib24x

Level access buttons

Level access buttons

IB24X DSS/BLF Console

IB48X DSS/BLF Console

10 – 36 LCD Speakerphone Reference Manual

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Vertical Communications 8324F, 8312S, 8324S manual Accessing The Button Levels

8324F, 8312S, 8324S specifications

Vertical Communications has established itself as a leader in providing innovative business communication solutions, particularly with their advanced phone models, the 8324S, 8312S, and 8324F. Each of these devices is designed to meet the diverse needs of modern businesses, delivering efficient communication services that enhance productivity.

The Vertical 8324S is a feature-rich IP phone that offers an array of advanced functionalities. It comes equipped with a large LCD display that makes navigation intuitive and user-friendly. The phone features 24 programmable buttons, allowing users to customize their settings and streamline access to frequently dialed contacts or vital functions. Its support for high-definition voice technology ensures crystal-clear audio quality, enhancing the clarity of conversations, which is essential in a professional environment.

On the other hand, the Vertical 8312S model is aimed at users who require a more compact solution without compromising on performance. This phone includes a 12-line appearance design, which is ideal for smaller teams or individual users who need efficient call management without excessive complexity. The 8312S also boasts high-definition voice quality and offers features such as call hold, transfer, and conference calling functionality. Its straightforward interface makes it perfect for those who prefer simplicity and ease of use.

The Vertical 8324F phone further expands on functionality, incorporating advanced features that cater specifically to the requirements of customer service and support centers. With 24 programmable keys, this model allows for easy access to various call handling features. It is also designed to integrate seamlessly with Vertical's complete line of communication solutions, making it a reliable addition to any business's communication infrastructure. The 8324F supports multiple lines and an extensive range of telephony features, which enhance collaborative efforts and improve response times in customer interactions.

All three models leverage VoIP technology, ensuring that businesses can benefit from cost-effective communication solutions without sacrificing quality. Additionally, they support various networking standards and security protocols, making them suitable for a range of business environments. With the Vertical Communications 8324S, 8312S, and 8324F, organizations can achieve enhanced communication capabilities, contributing to improved workforce efficiency and effectiveness. These devices not only facilitate daily operations but also help businesses maintain a competitive edge in the dynamic world of communication technology.

Contents

DXP, DXP Plus, and FX Series Digital Communications Systems System Models Contents Using The Other Telephone Features Conferencing CallsProgramming Your Telephone 10-110.11 Transferring The Attendant Calls Using This Guide LCD SpeakerphoneUsing The Attendant Features Sending And Receiving Non-Verbal MessagesUsing Your Speakerphone Using a Full-Duplex SpeakerphoneSpeakerphone User Guidelines To answer a call with your speakerphone To manually place a call using your speakerphoneTo automatically dial a number using your speakerphone Impact SCS 8324F-** and Impact SCS 8324S Impact 8012S-** LCD Speakerphone Abbreviation Feature Definition Understanding The Display AbbreviationsCallbk Introducing The LCD SpeakerphoneGCA70-250 Available only on 8024S Knowing Your Speakerphone’s Functions Alphanumeric Display Liquid Crystal Display-LCDMicrophone Opening Volume Control Understanding What the Lights MeanNext to an intercom button To adjust the pedestal Answering Calls Answering Outside CallsAnswering Intercom Calls When you hear intercom ringing followed by a caller’s voiceWhen you hear intercom ringing two short ring bursts Answering Calls At Monitored Stations To monitor another telephoneWhen you hear loud ringing anywhere in the system Answering Night-Transferred CallsIf your telephone rings Press IntercomMaking a Call Pick-Up To answer a call ringing at any other station in your groupResponding To a Subdued Off-Hook Voice Announcement You can respond to a Sohva in one of three waysDialing Manually To dial an outside number manuallyDialing Automatically Using Dial By Name To use Dial By NameRedialing a Previously Dialed Number To redial the last-dialed numberUsing The Automatic Redial Feature To cancel the automatic redial feature To later redial the saved number To permanently store a number you’ve just dialedTo dial the saved number Using Line Groups To queue for a line group Press Intercom To cancel line queuing or line group queuing Press IntercomWaiting For a Line Queuing Making Intercom Calls To tone call automaticallyTo voice announce manually Press Intercom To voice announce automaticallyTo camp on at a station with a Do Not Disturb condition set When you hear five short tone burstsTo camp on at any busy station To activate call waiting when you hear a busy signal To cancel call waitingTo override an in-progress call at another telephone To override a Do Not Disturb condition at another stationMake a Sohva announcement using the Sohva button as follows Making a Subdued Off-Hook Voice Announcement SohvaPlacing Calls On Hold Holding CallsTo place a call on hold To retrieve a held callTo place a call on exclusive hold To retrieve exclusive holdTo retrieve a held call at another station Press Intercom To scan your held calls and retrieve a specific oneHandling Hold Recalls If a held line is recallingTo park a call in orbit To park a call using a preprogrammed Park buttonParking Calls To re-park a park recall and restart the park timer Handling Park RecallsTo answer a park recall To place a park recall on hold at your stationTransferring Calls Transferring Calls-ScreenedTransferring Calls GCA70-250 Transferring Calls-Unscreened To transfer an unscreened call to another system telephonePress TRANSFER/CONFERENCE Making a Hot TransferTo make a hot transfer to another telephone in the system To do a quick unscreened transfer Transferring Calls Using Quick TransferTo do a quick screened transfer This page remains blank intentionally Conferencing Calls Conferencing Telephones TogetherPress TAP Adjusting The Display Contrast To adjust the display contrastBlocking Voice-Announce Calls To block voice-announced callsTo identify the line that a busy station occupies To un-block voice-announced callsTo identify the station that occupies a busy line Displaying Button Functions Button Query Diverting Incoming Calls To Another StationTo button query your telephone To divert calls to the designated stationTo enter account code on an outgoing call Entering Account CodesTo enter account code on an incoming call To lock your telephone Entering Authorization CodesTo activate walking class of service To forward your calls Forwarding CallsTo unlock your telephone To activate group listening while on a call To cancel call forwardingTo cancel group listening Making a Call Non-Private Privacy Release To release privacy from your telephone while on a callPress Service Observe button To monitor another station at any time Press IntercomMuting Your Telephone Sending a Paging AnnouncementTo mute your telephone To speak to the distant partyTo send a paging announcement To reply to a meet-meTo enable DND, proceed as follows To disable the DND conditionSetting The Volume Control Using The Other Telephone Features GCA70-250 Setting Your Personal Ringing Tones To select one of the ring tones, proceed as followsUsing Background Music To turn the music onUsing Direct Inward System Access Disa To turn the music offTo make a Disa call to use system features To make a Disa call to an intercom numberDefault Dialing Code Using The Auxiliary Jack To enable an auxiliary mode To disable an auxiliary modeTo track a called party without first calling them Using The Tracker Paging SystemTo track a called party after receiving a ring-no answer To retrieve a call that you parked using the Tracker option If you receive a parked call message on your Tracker pagerTo transfer a call over an E & M tie line Using E and M Tie LinesTo make a call on an E & M tie line To set up a conference call on an E & M tie line Call Forward Outside System To activate Cfos with your LCD speakerphoneTo join an active Cfos call from the CFOS-enabled station To deactivate CfosMark Problem Line To mark a lineAutomatic Set Relocation Using The Imist Module Using The Caller ID Feature To determine who viewed the number and returned the callThis page remains blank intentionally Non-Verbal Messages Message Waiting Light and MessagingTo receive a message at an alerted station Sending LCD Messages To turn on a message from your telephoneTo turn off the message and your intercom light Dialing Code Table CharacterLCD Message List MessageSending Response Messages Sending And Receiving Non-Verbal Messages GCA70-250 Programming Your Telephone Programming For Speed DialingSpeed Dial Numbers Storing Speed Dial Numbers Write Your DSS Numbers On This Chart Storing DSS NumbersUsing The Feature Buttons To create a feature access button To clear a feature button assignmentStoring The Response Message Button To store a fixed Response Message button Press Intercom Storing Access CodesTo store an access code Press Intercom To respond to an alert after it sounds Setting a Reminder AlertTo set a reminder alert at your telephone This page remains blank intentionally Press Intercom Dial # 0 1 Creating The LCD MessagesTo store the LCD messages, proceed as follows Using The Attendant Features GCA70-250 GCA70-250 Using The Attendant Features 10 4 LCD Speakerphone Reference Manual Disabling a Station To disable a station Press IntercomTo re-enable station Disabling a Telephone Line To disable a line Press IntercomTo re-enable line Enabling Or Disabling Message Waiting Naming The System Telephones Name the system telephones as followsLetter Code Table For LCD Messages 10 10 LCD Speakerphone Reference Manual Station Name Record Sheet Naming The Telephone Lines Letter Code Table For LCD Messages 10 14 LCD Speakerphone Reference Manual Printing Station Message Detailed Accounting Smda Reports To obtain the all records printout Press Intercom10 16 LCD Speakerphone Reference Manual To view number of free records Press Intercom Dial # 0 8 To abort reports Press IntercomSetting The Night Transfer Of Ringing Mode Setting The System Clock Press Intercom Dial # 0 0 Storing The System Speed Dial NumbersTo program system speed dial numbers System Speed Dial Record Sheet To return ringing of calls to your telephone Using The Overflow Transfer To set the overflow transfer featureTo cancel the overflow transfer feature To designate an overflow station Press IntercomUsing The Digital Voice Announce Option To record a DVA message Press Intercom Dial # 0 0 To play a previously recorded DVA message Press Intercom To delete a previously recorded DVA messageGCA70-250 Using The Attendant Features Number Message Type Number Using The Special Attendant Buttons To forward all calls to an alternate attendant To cancel the alternate modeTo cancel To place an active call in a serial transfer Viewing The System Status Log To exit the log viewing mode To turn off the external T1 alarm Press IntercomTo view the log To display the number of entries in the logOperating Your Telephone With a DSS/BLF Console Accessing The Button Levels Symptom Possible Cause Intercom then dial #This page remains blank intentionally Index Section Index GCA70-250 GCA70-250 Index Index GCA70-250 GCA70-250 Index Index GCA70-250 Waiting For a Line This page remains blank intentionally Feature Enable Code ButtonFeature Enable Code Disable Code Button Mnemonic 91-9980-89 60-6465-68 #0001-30 100GCA70-250 Quick Reference Page Page Page Page Charlottesville, Virginia