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| Appendix 2 – Troubleshooting Guide | |
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| When using | When removing | Procedure: |
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| Windows ME | USB devices, it is | A. |
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| or 2000 I get a | recommended that |
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| message: | users follow the | B. |
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| "Unsafe | "Safe Removal of |
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| to open the 'Unplug or Eject Hardware' screen. |
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| Removal | USB Device" |
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| C. From the 'Unplug or Eject Hardware' screen, |
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| Device | procedure. |
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| select the device to be disconnected and then |
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| Detected" |
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| click the Stop button to bring up the 'Stop a |
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| whenever the |
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| Hardware device' confirmation screen. |
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| USB cable is |
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| D. From the 'Stop a Hardware device' confirmation |
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| unplugged |
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| screen select the device to be stopped and click |
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| from the PC |
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| OK to bring up the 'Safe To Remove Hardware' |
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| confirmation. |
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| E. Disconnect the Digital Camera from your PC. |
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| Images lose | If your hard disk's | Please check to make sure your hard drive's DMA |
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| formatting data | DMA setting is | setting is enabled, as follows: |
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| during image | turned off images |
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| capture in "PC | may lose formatting | 1. | From the Windows Start menu, select Settings, |
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| Camera" | data during image |
| then Control Panel. |
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| mode. | capture. (Windows |
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| 2. | In the Control Panel |
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| 98 and ME only.) |
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| click the Device Manager tab. |
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| 3. | Select your hard drive from the list, then click |
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| Properties. |
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| 4. | Click the Settings tab. |
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| 5. | Make sure the box marked DMA is checked. If |
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| not, check the box to ensure that your hard |
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| drive will protect image attributes during |
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| capture. |
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