Troubleshooting

If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377.

Problem

Suggestion

My telephone does not

Make sure the battery is installed and charged correctly (see page 3 and 28). For optimum

work at all.

 

daily performance, return the cordless handset to the telephone base after use.

 

Make sure the power adapter is securely plugged into an outlet not controlled by a wall

 

 

switch.

 

• Make sure the telephone line cord is plugged firmly into the telephone base and the modular

 

 

wall jack.

 

Unplug the unit’s electrical power and remove the battery from the handset. Wait for 15

 

 

seconds then plug in the battery and plug in the power. Allow up to one minute for the cordless

 

 

handset and base to synchronize.

 

• Charge the battery in the cordless handset for at least 16 hours.

 

• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase

 

 

a new battery pack.

 

Disconnect the telephone base from the modular jack and plug in a working telephone. If

 

 

this telephone does not work, the problem is probably in the wiring or the local service. Call

 

 

the local telephone company.

BATTERY LOW is

Place the handset in the telephone base for recharging.

displayed on screen

Remove and re-install the battery and use it normally until fully discharged, then recharge

 

 

the handset on the telephone base for 16 hours.

 

• If the above measures do not correct the problem, the battery may need to be replaced.

 

 

 

ion i informational Add

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VTech IA5824 warranty Troubleshooting, Battery LOW is