Troubleshooting

Problem

Suggestion

 

• Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack

 

 

that has a telephone connected to it. Contact your DSL service provider for filter information.

 

 

 

My caller ID features

Caller ID is a subscription service. You must subscribe to this service from your local telephone

are not working

 

company for this feature to work on your telephone.

properly.

The caller may not be calling from an area which supports caller ID.

 

• Both you and the caller’s telephone companies must use equipment which are compatible with

 

 

caller ID service.

 

• If you subscribe to DSL service, install a noise filter to the telephone line between the telephone base

 

 

and the telephone line jack. Contact your DSL service provider for filter information.

The system does not

Make sure you subscribe to Caller ID with Call Waiting features services provided by the local

receive caller ID or

 

telephone company.

the system does not

The caller may not be calling from an area which supports caller ID.

display caller ID during

Both you and the caller’s telephone companies must use equipment which are compatible with

call waiting.

 

caller ID service.

 

• If you subscribe to DSL service, install a noise filter to the telephone line between the telephone base

 

 

and the telephone line jack. Contact your DSL service provider for filter information.

Caller ID entries

Although the call log entries you receive are 10 digits, (the area plus the 7-digit number,) in

do not match the

 

some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1

numbers I need to dial.

 

plus the area code plus the seven digits. You can change the number of digits that you dial

 

 

or store from the call log.

 

While reviewing the call log, press # repeatedly to display these dialing options for local and

 

 

long distance numbers before dialing or saving the telephone number.

 

 

 

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VTech IA5824 warranty My caller ID features, System does not, Call waiting Caller ID service