C24GA SERIES CONVECTION STEAMERS - TROUBLESHOOTING
TROUBLESHOOTING CHART
SYMPTOM |
| POSSIBLE CAUSES |
Compartment leaks steam or water | 1. | Steamer not level. |
around door. | 2. | Worn or damaged gasket. |
| 3. | Cavity rear strainer clogged. |
| 4. | Drain line obstructed. |
| 5. | Drain not to an open gap drain. |
Cold water condenser not operating properly. | 1. | Cold water condenser solenoid inoperative or plugged. |
| 2. | Lack of water supply. |
| 3. | Cold water condenser thermostat malfunction. |
| 4. | No power to cold water condenser solenoid. |
| 5. | Plugged spray nozzle. |
Steam visible inside compartment when | 1. | Steam supply solenoid not fully closing (clogged or dirty). |
unit is not in cook mode. | 2. | Timer contacts 1 & 3 closed. |
Heat coming on without water in. | 1. | Scale on water level probes (shorted to ground). |
| 2. | Retention of water in probe canister assembly. |
Pressure relief valve opening or leaking. | 1. | Cycling pressure switch set too high. |
| 2. | Pressure relief valve malfunction. |
| 3. | Dirt or scale on valve seat. |
Generator will not heat or build pressure. | 1. | Incorrect input voltage. |
| 2. | Generator not filled. |
| 3. | Water Level Control malfunction. |
| 4. | Water too “pure” for probes to properly conduct electricity. |
| 5. | Cycling pressure switch open or set too high or set |
|
| too low. |
| 6. | High limit thermostat open. |
| 7. | Power switch malfunction. |
Steam output low or slow cooking. | 1. | Blocked steam injector ports. |
| 2. | Steam solenoid valve not fully opening or blocked. |
| 3. | Steam intake |
| 4. | Cycling pressure switch malfunction or needs adjustment. |
| 5. | Steam header line (supply) blockage. |
| 6. | Pressure relief valve leaking. |
| 7. | Steam supply lines leaking badly. |
| 8. | Steam strainer clogged. |
| 9. | Superheater plumbed incorrectly. |
| 10. | Superheater cracked or clogged. |
Unit leaks water. | 1. | Loose water, steam or drain line connections (top or |
|
| base). |
| 2. | Water line connection clamp leaking. |
Generator water level too high. | 1. | Fast fill or slow fill solenoid does not shut off. |
| 2. | High level probe dirty or scaled (open circuit). |
| 3. | Water level control malfunction. |
Page 35 of 40 |
| F35425 (February 2006) |
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