TESTING CONTROLS AND INPUT TOOLS
If the Grip Pen, or the Cintiq ExpressKeys or Touch Strips do not work as you expect, it is a good idea to first check the assigned functions or reset them to their default conditions. A quick way to return a pen to its default settings is to remove it from the TOOL list by clicking on the control panel list’s [ – ] button. After the pen has been removed, place it back onto the display screen surface. The pen will be added back to the TOOL list with its default settings.
•Open the Wacom Tablet control panel and click on the ABOUT button. In the dialog box that appears, click on the DIAGNOSE... button. The DIAGNOSTICS dialog box displays to show dynamic information about the Cintiq pen display and pen. This information is used when testing Cintiq and your input tool.
•If more than one Cintiq unit is connected to your system, in the TABLET INFO column select the unit for which you are testing.
•Use the information presented in the DIAGNOSTICS dialog box when testing your pen display and pen.
Note: When testing your tool buttons, if a button is set to RADIAL MENU or OPEN/RUN..., that function will occur when the button is pressed. In this case you may want to change the button function before testing.
TESTING THE EXPRESSKEYS
1.With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each ExpressKey. If more than one Cintiq unit is connected to your system, be sure you have selected the unit you are testing from the TABLET INFO column.
2.Test the keys by clicking them one at a time. Each time you press a key, its number will be displayed next to either the LEFT KEYS or RIGHT KEYS category, depending on which keys group you are testing.
3.When you are done, click the CLOSE button to exit the dialog box.
Important: Remember that some applications can override and control the ExpressKey functions. Consider closing any open applications except the Wacom Tablet control panel when testing the ExpressKeys.
Troubleshooting
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