PEN TABLET TROUBLESHOOTING

If you encounter problems with the tablet portion of your Cintiq, see the following tables.

Your problem may be described here, and you can try the solution offered. Be sure to see the Cintiq Read Me file for the latest information.

For additional information, visit the Wacom web site at http://www.wacom.com/productsupport.

GENERAL PROBLEMS

The computer does not have an

Check if there is an available USB port on a USB hub. If not

available USB port.

available, you will need to add a USB hub or USB card.

 

 

The pen display power LED is off.

Make sure the pen display power switch is turned on.

 

Check that the AC power adapter is plugged into both the

 

pen display and an active power outlet.

 

Use only a power adapter specified for use with your Cintiq;

 

other adapters may cause damage to your product.

 

 

The pen works only in mouse

The driver software for the tablet portion of the pen display

mode, and does not draw with

was not installed or did not load properly.

pressure sensitivity.

Make sure the tablet driver software is installed and

 

 

functioning.

 

Install the pen tablet driver software in accordance with the

 

instructions found in the Installation section of this manual.

The pen does not draw with

Some applications require that you turn on the pressure

pressure sensitivity.

capabilities within the application or selected tool before the

 

pen will respond as a pressure-sensitive tool.

 

Verify also that your application supports pressure sensitivity.

 

 

Clicking is difficult.

Open the Wacom Tablet control panel and go to the PEN tab.

 

Try using a lighter TIP FEEL.

The pen selects everything or will not stop drawing.

Open the Wacom Tablet control panel and go to the PEN tab. Move the TIP FEEL slider toward FIRM, or select the DETAILS...

button and increase the CLICK THRESHOLD setting. If this does not help, see “Testing Cintiq” on page 42.

Double-clicking is difficult.

Be sure you are quickly tapping the display screen twice in the same place. Wacom recommends using the side switch to double-click.

Open the Wacom Tablet control panel and go to the PEN tab. Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP FEEL.

Set an ExpressKey to DOUBLE CLICK and use it to issue double-clicks.

Windows: Try setting your system to launch programs with a single click. See “Clicking” on page 27.

Troubleshooting Page 50