MACINTOSH-SPECIFIC PROBLEMS

At startup, a dialog box appears

The tablet portion of the pen display was not detected at

telling you that either the driver

startup. Make sure the USB interface cable is securely

failed to load or the pen display

connected to an active USB port on your computer or to a

preferences have not yet been

USB hub. Make sure that the Cintiq power LED is on and is

created.

glowing blue. If this does not correct the problem, see

 

“Troubleshooting” on page 42.

 

From the GO menu, select the UTILITIES folder and launch the

 

SYSTEM PROFILER. Select USB from the HARDWARE section of

 

the CONTENTS list. A Wacom USB pen display model should

 

be listed. If a pen display model is not listed, check the pen

 

display USB cable connection or try plugging the pen display

 

into a different USB port.

 

If this does not help, contact Wacom for Technical Support.

 

See “Technical support options” on page 57.

You suspect the pen display

Use the Wacom Tablet Utility to work with your preferences.

preferences may be corrupted, or

Close any open applications. Open the main APPLICATIONS

want to make certain that all

folder. Then open the WACOM TABLET folder and run the

settings are at their factory

WACOM TABLET UTILITY.

defaults.

• It is a good idea to first back up your tablet preferences.

 

 

In the WACOM TABLET UTILITY dialog box, select CURRENT

 

USER or ALL USERS. Then click BACKUP... and follow the

 

prompts.

 

• Then, delete the tablet preferences as follows:

 

Single user. When the utility starts, select CURRENT USER

 

and click on the REMOVE button. Log out, then log back

 

in. When the pen display driver loads it will create a new

 

preferences file with the factory defaults.

 

Multiple users. When the utility starts, select ALL USERS

 

and click on the REMOVE button. Log out, then log back

 

in. When the pen display driver loads it will create new

 

preferences files with the factory defaults.

 

You can quickly restore tablet preferences that have been

 

backed up for the CURRENT USER or ALL USERS by clicking on

 

the RESTORE... button within the utility.

 

Note: Do not manually remove the WACOM TABLET.PREFPANE

 

file from the main LIBRARY PREFERENCEPANES folder.

 

This file is only to be removed when uninstalling the

 

Wacom software driver, and then only when using the

 

WACOM TABLET UTILITY.

 

Recalibrate the pen display.

Troubleshooting

Page 55