The pen side switch does not work. Be sure you are using the pen that originally came with your
| interactive pen display, or an Intuos4 pen which has a part |
| number ending in |
| properly on the pen display. |
| Be sure you press the side switch when the pen tip is within |
| proximity (5 mm (0.2 inch)) of the pen display active area. |
| Do this without pressing down on the pen tip. |
| In the Wacom Tablet control panel, verify that the side switch |
| is set to the proper function you are expecting to occur for |
| the application and input tool you are using. |
| Check also the SIDE SWITCH MODE. If CLICK & TAP is selected, |
| you will need to first press the side switch then touch the pen |
| tip to the pen display screen surface in order to perform a |
| click function. |
| Make sure the status LED lights blue when you press the |
| side switch. If the LED does not light, verify that the USB |
| cable is plugged into an active USB port on your computer or |
| on a USB hub. |
| If the LED still does not light, you may have defective |
| hardware (see “Troubleshooting” on page 42). |
|
|
The pen tip and screen cursor do | Open the Wacom Tablet control panel and select the |
not properly line up. | CALIBRATE tab. Continue with “Calibrating Cintiq” on |
| |
The screen cursor moves but it | Make sure the Wacom driver has loaded properly by opening |
does not jump to the pen tip | the Wacom Tablet control panel. If the driver did not load |
location when the pen is placed on | you will see an error message. If an error message appears, |
the display screen, and it does not | reboot your computer. If the problem persists, refer to the |
follow the pen tip when the pen is | Installation instructions and reinstall the Wacom driver |
moved across the display. | software. (For Macintosh, you must restart your computer |
| after installing the Wacom driver for proper operation.) |
| If you have customized the side switch on your pen to toggle |
| between PEN mode and MOUSE mode, make sure that your |
| pen display is operating in PEN mode. |
|
|
When using Cintiq on a multiple | Press an ExpressKey that is set to DISPLAY TOGGLE in order to |
monitor system, you cannot use | cycle between pen control for Cintiq and your other displays. |
the pen to control the other | See the Software User’s Manual for details on working with |
monitor(s). | Display Toggle. |
| You can also use your pen to control the other monitors in |
| MOUSE mode. To use MOUSE mode, first set a pen button to |
| MODE TOGGLE.... Then use the button to toggle between PEN |
| mode and MOUSE mode. |
Troubleshooting
Page 52