An ‘out of range’ message appears

• The input signal frequency is incorrectly set or not

briefly on your display screen.

compatible with Cintiq. Set the refresh rate to a vertical

 

frequency that is compatible with Cintiq. If your video

 

card driver supports adjustment of the horizontal

 

frequency, make sure it is set to a compatible value.

 

See the “Product specifications” on page 68 for

 

frequency range details. On a single monitor system you

 

will need to connect a different display to change the

 

refresh rate.

 

• The resolution or refresh rate is set too high. See the

 

“Product specifications” on page 68 for details about the

 

maximum (native) resolution, refresh rate, and other

 

resolution sizes that can be used with Cintiq.

 

• Set the display properties to detect plug and play

 

monitors.

 

 

A ‘set refresh range’ message

Set the refresh rate to a vertical frequency that is compatible

appears briefly on your display

with Cintiq. See the “Product specifications” on page 68 for

screen.

frequency range details.

 

 

The image appears multiple times

Do not extend the video cable or use an input selector

on the display.

switch box.

 

 

When a still image is displayed for

Use a screen saver or other power management feature.

a long period of time without

 

refreshing the screen, an after-

 

image remains for a short period of

 

time.

 

Color quality is inaccurate.

• Open the OSD menu and select the RESET option.

 

• Be sure the Cintiq color profile has been installed and is

 

selected as the profile for use with your operating system

 

and applications.

 

• Any changes to the contrast setting should be made in

 

small increments as changes in contrast may affect color

 

accuracy.

 

 

The color white does not display as

• Be sure the Cintiq color profile has been installed and is

white.

selected as the profile for use with your operating system

 

and applications.

 

• Verify also that the display is operating at the factory

 

default settings. If that is not sufficient, then adjust color

 

as necessary. For details on color management, refer to

 

your operating system and application documentation.

 

• Verify that the video cable and connector are fully

 

connected.

Troubleshooting

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