The line you are drawing does not

To function properly, some applications require that the pen

line up with the location of the

is set to PEN mode. Make sure the pen has not been toggled

screen cursor.

to MOUSE mode.

 

If the pen is set to PEN mode and the problem still exists,

 

then you may have a corrupted preferences file. Follow the

 

instructions in the Windows or Macintosh troubleshooting

 

sections to create a new preferences file.

 

 

The computer does not go to

When you are not using the pen, remove it from the pen

sleep.

display surface or the Cintiq will continue to send data,

 

keeping the computer awake.

The screen cursor jumps back when using your regular mouse or trackball.

When the pen is not in use, place it in the pen holder, or at some location near the pen display – but not on the display. Leaving your pen on the display may interfere with screen cursor positioning when using other input devices.

The screen cursor moves erratically

The tablet portion of Cintiq emits electromagnetic waves at a

or jumps around on the display

certain frequency. If another tablet is too closely placed to

screen when another tablet is

Cintiq it may interfere with screen cursor positioning. If this

connected to your computer.

occurs, move the tablet further away from Cintiq.

 

 

When working in some

Some applications can override and control the ExpressKey

applications, the ExpressKeys or

and Touch Strip functions. See the Software User’s manual

Touch Strips perform a different

for information on using applications integrated for tablet

function than what is set in the

control.

Wacom Tablet control panel.

If you use application-specific settings, be sure you have

 

 

updated the settings for the correct application.

Touch Strip functions do not toggle properly, or toggle erratically when pressing the Touch Toggle button.

As you press the Touch Toggle button, be sure you are not inadvertently touching the Touch Strip on the back of the unit. The toggle function will not activate if you are using (or touching) a Touch Strip at the same time you press the Touch Toggle button.

Troubleshooting Page 53