DISPLAY TROUBLESHOOTING
If you encounter problems with the display portion of your Cintiq, refer to the following tables; your problem may be described here and you can try the solution offered. For additional information about color issues, see the documentation that came with your operating system or applications.
GENERAL DISPLAY PROBLEMS
No display. Power LED is off.
Verify that the light on the AC power adapter is on and the power cable is securely plugged into Cintiq’s power receptacle. Check that the Cintiq power switch is turned on.
No display. Power LED is lit blue.
Check the contrast, brightness, and backlight controls. Adjust as necessary. Or, open the OSD menu and select the RESET option.
The power LED is lit orange. | • Your computer may be in a power management mode. | |
A ‘no signal go to power save’ | Touch the pen tip to the Cintiq display screen, move the | |
mouse, or depress any key on your keyboard. | ||
message appears briefly on your | ||
• Turn off both your computer and the pen display. | ||
display screen. | ||
| Check the video cable for bent or broken connector pins. | |
| Then properly connect the video cable and turn on the | |
| pen display and your computer. | |
| • Verify that the DVI/VGA switch is properly set. | |
| Restart your computer after changing the position of the | |
| switch. | |
| • Verify that the video card is properly installed. | |
|
| |
A ‘cable disconnect go to power | • Check that your computer is turned on. | |
save’ message briefly appears on | • Verify that the video cable is properly connected. | |
your display screen. | ||
• Turn off both your computer and the Cintiq pen display. | ||
| ||
| Check the video cable and any video adapters for bent | |
| or broken connector pins. Then properly reconnect the | |
| cables and turn on Cintiq and your computer. |
Troubleshooting
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