Wacom DTU-710 manual Pen Tablet Troubleshooting, General Problems

Pen Tablet Troubleshooting

General Problems

Problem Hint

●The computer does not have an ■ Check if there is an available USB port on a USB hub. If

available USB port.	none are available, you will need to add a USB hub or USB
	card.

●The tablet power LED is off. ■ Make sure the pen display tablet power switch is turned on.

■Check that the AC power adaptor is plugged into both the pen display tablet and an active power outlet.

■Always be sure to use only the power adaptor that came with the pen display tablet; other adaptors may cause damage to

your product.

●The pen works only in mouse ■ The tablet driver software was not installed or did not load

mode, and does not draw with	properly.
pressure sensitivity.	■ Make sure the tablet driver software is installed and functioning.

■Install the driver software for the pen tablet in accordance with the instructions found in the Installation section of this manual.

●The pen selects everything or will ■ Open the tablet control panel and go to the PEN tab.

not stop drawing. Move the TIP FEEL slider toward FIRM.

●Double-clicking is difficult. ■ Be sure you are quickly tapping the display screen twice in the same place on the pen display tabletʼs active area. Using the side switch (when equipped) to double-click is a recommended method.

■Try increasing the DOUBLE-CLICK DISTANCE.

■Try using a lighter TIP FEEL.

Windows: You might also consider turning on the Web style interface so that you can navigate using a single click of the pen.

●The eraser selects everything or ■ Open the tablet control panel and go to the PEN tab. Move

will not stop erasing. the ERASER FEEL slider toward FIRM.

●There is a delay at the beginning of ■ Try decreasing the DOUBLE-CLICK DISTANCE. pen strokes when using the pen for

drawing or selecting.

●The pen tip does not function. ■ Be sure you are using the pen (modelUP-911E) that originally came with your pen display tablet. Other pens may not function properly on the DTU-710 pen display tablet.

■Make sure the status LED lights blue when the tip is pressed. Verify also that the USB cable is plugged in; the LED will not light if the USB cable is not plugged into an active port. If the LED does not light, you may have defective hardware.

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