If you encounter problems with your Intuos4 tools or tablet, refer to the following tables. Your problem may be described here, and you can try the solution offered. Be sure to check the Read Me file for the latest information updates.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport.
CONNECTION PROBLEMS
The computer does not have
You will need to install a
After moving the power switch | If the tablet was previously working on your computer but works no | |
to the on position, the wireless | longer, check the configuration of your Bluetooth connection: | |
connection light glows | • If you are using a computer with a | |
steadily for 2 to 5 seconds and | ||
that it is enabled and working. If you are using a | ||
then turns off. | ||
adapter (dongle), make sure it is plugged in and working. | ||
| ||
| • Test your computer’s Bluetooth support with another Bluetooth | |
| enabled device, such as a mouse or keyboard. | |
| • Open the Bluetooth control panel and make sure the tablet was not | |
| disconnected. | |
| • Move the tablet closer to the antenna and make sure there are no | |
| metal or other high density obstructions in the line of sight between | |
| the tablet and Bluetooth antenna. | |
| Repeat the process of establishing a Bluetooth connection with your | |
| computer. | |
|
| |
After moving the power switch | The tablet has not been paired to a computer, or the connection has | |
to the on position, the wireless | been broken either by pressing the tablet’s pairing button or by deleting | |
connection light flashes blue. | the pairing from the Bluetooth control panel. | |
| Pair the tablet to your computer as described in establishing a | |
|
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