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77

MAC-SPECIFIC PROBLEMS

At startup, a dialog box

The tablet was not detected at startup.

appears telling you that either

If you are using a wireless connection, make sure the Bluetooth

the driver failed to load or the

wireless connection to your tablet is active. Check also that the tablet

tablet preferences have not

wireless connection light and a tablet status LED are illuminated. From

yet been created.

the GO menu, select the UTILITIES folder and launch the SYSTEM

 

 

PROFILER. Select BLUETOOTH from the HARDWARE section of the

 

CONTENTS list. A Wacom Bluetooth tablet model should be listed. If a

 

tablet model is not listed, check the Bluetooth wireless connection.

 

If you have connected the tablet with the provided USB data cable,

 

make sure the USB interface cable is securely connected to the tablet

 

and to an active USB port on your computer. Check also that a tablet

 

status LED is illuminated. If your tablet is plugged into a powered USB

 

hub, make sure the hub is connected and active. From the GO menu,

 

select the UTILITIES folder and launch the SYSTEM PROFILER. Select USB

 

from the HARDWARE section of the CONTENTS list. A Wacom USB tablet

 

model should be listed. If a tablet model is not listed, check the USB

 

cable connection or try plugging the tablet into a different USB port.

 

If you are still having difficulties, uninstall then reinstall the tablet driver

 

software.

 

If this does not help, contact Wacom for Technical Support.

 

See technical support options.

 

 

Cannot switch off Intuos4 after

Switch off the tablet before closing the lid on your Apple laptop.

closing the lid on an Apple

Do not worry. The tablet will automatically switch off 5 minutes after

laptop computer.

you close the lid on your Apple laptop.

 

 

Alternatively, if you prevent Bluetooth enabled devices from waking

 

your computer, the tablet will immediately switch off when your

 

computer goes to sleep or when you close the lid of your Apple laptop.

 

To prevent Bluetooth enabled devices from waking your computer:

 

1. From the Apple menu, choose SYSTEM PREFERENCES....

 

2. Click on the BLUETOOTH icon located in the HARDWARE section of the

 

System Preferences pane.

 

3. In the BLUETOOTH control panel, click on the ADVANCED... button.

 

4. Make sure that the ALLOW BLUETOOTH DEVICES TO WAKE THIS

 

COMPUTER option is unchecked.

 

Exit the Bluetooth control panel and quit System Preferences.

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